Remote CS Exec (Malay & English) – Sarawak

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider is looking for Customer Service Executives to deliver exceptional support in the logistics sector. Candidates should possess excellent communication skills in both English and Malay and have a diploma or higher. Experience in the BPO sector is advantageous. This position requires working from home in Sarawak and is ideal for individuals who are customer-oriented and able to work under pressure. Competitive salary and benefits including EPF and annual leave are included.

Benefits

EPF, SOCSO

Birthday Leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1–2 years of BPO experience will be an added advantage.
• Ability to work under pressure and in a fast-paced environment.
• Must be based in Sarawak with a stable internet connection.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer complaints to achieve satisfaction.
• Record complaints using the internal system.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

A BPO and Technology Solutions provider is looking for Customer Service Executives to deliver exceptional support in the logistics sector. Candidates should possess excellent communication skills in both English and Malay and have a diploma or higher. Experience in the BPO sector is advantageous. This position requires working from home in Sarawak and is ideal for individuals who are customer-oriented and able to work under pressure. Competitive salary and benefits including EPF and annual leave are included.