Remote Client Delivery Manager

Hewlett Packard Enterprise; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global technology firm in Kuala Lumpur is seeking a Customer Delivery Manager to oversee service delivery and ensure operational excellence. The role involves managing day-to-day operations, optimizing financial health, and fostering customer relationships. The ideal candidate has a degree in Computer Science and at least 10 years of experience in a customer-facing role, along with strong communication and collaboration skills. This position focuses on maximizing customer satisfaction and managing service performance.

Qualifications

• Minimum of 10 years of work experience in customer-facing roles.
• Experience in ITIL/ITSM or related fields.

Responsibilities

• Manage day-to-day deal operation and service levels.
• Analyze trends to improve service excellence.
• Monitor service performance and satisfaction.
• Steer financial health of managed services.
• Identify upsell and cross-sell opportunities.

Skills

Effective Communication

Results Orientation

Customer Centricity

Learning Agility

Digital Fluency

Strong collaboration

Conflict management

Education

Four-year or graduate degree in Computer Science or related discipline

Job description

A global technology firm in Kuala Lumpur is seeking a Customer Delivery Manager to oversee service delivery and ensure operational excellence. The role involves managing day-to-day operations, optimizing financial health, and fostering customer relationships. The ideal candidate has a degree in Computer Science and at least 10 years of experience in a customer-facing role, along with strong communication and collaboration skills. This position focuses on maximizing customer satisfaction and managing service performance.