Remote Bilingual Customer Service Executive (Mandarin/English)

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading digital company in Malaysia seeks a Customer Service Executive fluent in Mandarin and English for a fully remote position. You will manage customer inquiries via live chat and email, resolve issues, and ensure service standards are met. Ideal candidates have at least 1 year of experience in customer service, particularly in mobile gaming or tech. Strong communication skills and availability for night shifts are required. Competitive salary of RM 3,000 offered.

Benefits

Basic Salary of RM 3,000

Paid Training Program

100% Work-from-Home Arrangement

Qualifications

• Minimum of 1 year experience in customer service, using live chat and email channels.
• Experience in mobile gaming or tech industry is preferred.
• Must have personal laptop, reliable internet, and be available for night shifts.

Responsibilities

• Manage high volumes of customer inquiries via live chat and email.
• Identify and resolve player issues effectively.
• Maintain service standards and achieve performance targets.

Skills

Fluency in Mandarin

Fluency in English

Customer service experience

Troubleshooting skills

Tools

Microsoft Office

Job description

A leading digital company in Malaysia seeks a Customer Service Executive fluent in Mandarin and English for a fully remote position. You will manage customer inquiries via live chat and email, resolve issues, and ensure service standards are met. Ideal candidates have at least 1 year of experience in customer service, particularly in mobile gaming or tech. Strong communication skills and availability for night shifts are required. Competitive salary of RM 3,000 offered.