Remote Bilingual Customer Service Executive (Malay/English)

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive in Perak. The role involves responding to customer inquiries, resolving complaints, and ensuring customer satisfaction. Candidates must possess excellent communication skills in English and Malay, a diploma or higher, and preferably 1-2 years of BPO experience. The position offers a competitive basic salary, allowances, and benefits including EPF, SOCSO, and opportunities for promotion.

Benefits

EPF and SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Parental Leave

Professional development opportunities

Qualifications

• Excellent written, verbal, and listening skills in both English and Malay.
• 1-2 years of BPO experience preferred.
• Stable internet connection required to work from home.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints as per SOP.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive in Perak. The role involves responding to customer inquiries, resolving complaints, and ensuring customer satisfaction. Candidates must possess excellent communication skills in English and Malay, a diploma or higher, and preferably 1-2 years of BPO experience. The position offers a competitive basic salary, allowances, and benefits including EPF, SOCSO, and opportunities for promotion.