Remote Admin & Customer Service Exec - Immigration Support

Tap Growth ai; Remote; MYR 100,000 - 150,000; Full time

Job summary

A growth-focused agency in Johor, Malaysia, is seeking an organized Admin & Customer Service Executive to enhance customer satisfaction and support operations. The ideal candidate should have strong communication skills and at least three years of client-facing experience. Responsibilities include managing immigration applications, liaising with clients, and ensuring high service standards. This role offers a competitive salary ranging from RM3000 to RM4500 and the opportunity to work from anywhere.

Qualifications

• Minimum Diploma qualification in the relevant fields.
• At least 3 years of experience in a client-facing role.
• No prior immigration experience required, training provided.

Responsibilities

• Manage immigration applications for clients.
• Liaise with clients on required documents.
• Advise clients based on immigration regulations.
• Write cover letters to present client profiles.
• Ensure high accuracy in all applications.
• Provide exceptional customer experience.
• Attend to client queries and post-submission formalities.
• Maintain tracking sheets accurately.

Skills

Strong verbal Chinese communication

Good written English

Time management

Education

Diploma in hospitality, mass communication, logistics or equivalent

Job description

A growth-focused agency in Johor, Malaysia, is seeking an organized Admin & Customer Service Executive to enhance customer satisfaction and support operations. The ideal candidate should have strong communication skills and at least three years of client-facing experience. Responsibilities include managing immigration applications, liaising with clients, and ensuring high service standards. This role offers a competitive salary ranging from RM3000 to RM4500 and the opportunity to work from anywhere.