Remittance Customer Care Specialist

Singapore Telecommunications; Malacca City; On-site; MYR 28,000 - 38,000; Full time

Job summary

A leading telecommunications provider in Malaysia is seeking a Customer Care Officer. The role focuses on delivering excellent service related to remittance matters, handling calls and customer inquiries with professionalism. A Diploma in Business Administration or related field is required, along with strong customer service skills and the ability to work in a fast-paced environment. Fresh graduates are welcome to apply. Competitive opportunities for career growth are offered.

Qualifications

• At least Diploma in Business Administration, Ecommerce or related discipline.
• Minimum 1 year of relevant experience in contact centre.
• Fresh graduates are welcome to apply too.

Responsibilities

• Handle incoming calls, enquiries, and customer complaints professionally.
• Support remittance matters, including validation of unsuccessful cases.
• Ensure timely follow-ups and issue resolution.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Team-oriented

Proactive

Ability to work under pressure

Education

Diploma in Business Administration or related discipline

Tools

MS Office

Job description

A leading telecommunications provider in Malaysia is seeking a Customer Care Officer. The role focuses on delivering excellent service related to remittance matters, handling calls and customer inquiries with professionalism. A Diploma in Business Administration or related field is required, along with strong customer service skills and the ability to work in a fast-paced environment. Fresh graduates are welcome to apply. Competitive opportunities for career growth are offered.