Relationship Manager (Nationwide)

AFFIN Group; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

Join a leading financial institution where you will manage SME accounts and enhance profitability through effective client relationship management. With a focus on operational efficiency and compliance, this role requires a blend of financial knowledge and strong communication skills to thrive in a dynamic banking environment.

Qualifications

• Degree in a relevant discipline (Accounting, Finance, Banking, etc.).
• Experience in marketing and credit processing is necessary.
• Strong command of Bahasa Malaysia and English.

Responsibilities

• Maximise earnings potential and revenue of accounts.
• Monitor overdue accounts and ensure quality credit processing.
• Support and establish a high-value client base.

Skills

Public speaking

Presentation skills

Business acumen

Education

Degree in Accounting, Finance, Banking, Business, Economics

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre.
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible for reporting all operational defects (Actual Losses, Potential Losses, Near Miss Events including Shariah Non-Compliance events) via Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk (OR) Tools such as RCSA, KCS, KRI, and ScAN in managing risk exposure.
• Undertake additional responsibilities assigned by immediate superior as required.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Planning for the Business Centre.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or similar discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall knowledge of Bank’s Credit, Operations, and Products.
• Stay updated on SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.