Relationship Manager (Nationwide)

AFFIN Group; Raub; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent financial institution in Malaysia is looking for a candidate to enhance client relationships and manage SME accounts. Responsibilities include maximizing earnings potential, facilitating credit processing, and ensuring client satisfaction. Ideal candidates should possess a degree in a relevant field, strong marketing and credit processing experience, and be fluent in both Bahasa Malaysia and English. This role offers an impactful opportunity within a dynamic banking environment.

Qualifications

• Strong command of Bahasa Malaysia and English, both oral and written.
• Experienced in marketing and credit processing.
• Keep abreast with SME issues, policies and trends in the country.

Responsibilities

• Maximise earnings potential and revenue of relationship.
• Manage proactively a portfolio of SME accounts.
• Coordinate and liaise with branches to maximize process efficiency.

Skills

Marketing

Credit processing

Public speaking

Presentation skills

Business acumen

Education

Degree in Accounting, Finance, Banking, Business, Economics or a similar discipline

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where open minds meet and a shared commitment to great work inspires you. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and liaise with branches / head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
• Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
• Undertake additional responsibilities assigned by immediate superior as and when required.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
• Experienced in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall Bank’s Credit, Operations and Product knowledge.
• Keep abreast with SME issues, policies and trends in the country.
• Basic business acumen and industry knowledge.