Relationship Manager Nationwide

AFFIN Group; Puchong; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading financial institution in Selangor, Malaysia is looking for a candidate to enhance account profitability and manage customer relationships effectively. The role involves monitoring accounts, ensuring quality credit processing, and maximizing revenue potential. Ideal candidates will have a degree in relevant fields and strong command of both Bahasa Malaysia and English, alongside experience in marketing and credit processing. This is an opportunity to excel in a supportive environment focused on professional growth.

Qualifications

• Degree in relevant fields required.
• Experience in marketing and credit processing needed.
• Fluent in Bahasa Malaysia and English.

Responsibilities

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.
• Ensure quality of credit processing.
• Monitor overdue accounts to prevent NPLs.

Skills

Marketing

Credit processing

Public speaking

Presentation skills

Understanding of SME issues

Education

Degree in Accounting, Finance, Banking, Business, Economics or similar

Job description

Overview

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

Responsibilities

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.
• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.
• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.
• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
• Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
• Undertake additional responsibilities assigned by immediate superior as and when required
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Qualifications

• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
• Experienced in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall Bank’s Credit, Operations and Product knowledge.
• Keep abreast with SME issues, policies and trends in the country.
• Basic business acumen and industry knowledge.