Relationship Manager

UOB; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading bank in Asia seeks a Relationship Manager to enhance customer relationships and ensure service excellence. The ideal candidate will possess a degree and at least 2 years of customer-facing experience in the finance sector. This role requires strong communication skills in English and Bahasa Malaysia, teamwork, and problem-solving abilities. Join this dynamic team to make a difference in banking and deliver exceptional customer service.

Qualifications

• Degree holder from a reputable university or college.
• Minimum 2 years of experience in a customer facing role in finance.
• Experience in relationship management or sales is preferred.

Responsibilities

• Maintain high quality service and provide accurate information.
• Build long-term client relationships through excellent service.
• Identify cross-selling opportunities for banking products.

Skills

Strong communication skills in English

Strong communication skills in Bahasa Malaysia

Teamwork

Problem-solving

Customer focus

Education

Degree holder in any field

Tools

MS Office applications

Job description

About UOB

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary: As a Relationship Manager, you will be responsible for managing customer relationships in accordance to UOB’s service standards. You will build strong and lasting relationships by ensuring timely responses to customers’ enquiries and deliver exceptional customer experience through proactive and personalized solutions.

Job Responsibilities

• Maintain high quality service standards and ensure customers are provided with prompt and accurate information on all aspects of their accounts and services
• Build long-term relationships with clients by providing excellent service and developing innovative banking solutions to meet client needs
• Identify opportunities to cross sell other banking products and services to customers
• Develop and implement strategies to retain existing clients and acquire new ones
• Manage multiple customer portfolios while maintaining high level of accuracy and attention to detail
• Provide input on product development initiatives based on market trends and customer feedback
• Ensure compliance with all relevant policies and procedures

Job Qualifications

• Degree holder in any field from a reputable university or college
• Minimum 2 years working experience in a customer facing role within the financial industry ( FIMM, IPPC & PCE& CEILI License)
• Experience in relationship management and/or sales
• Strong communication skills in both written and spoken English and Bahasa Malaysia
• Proficient in MS Office applications
• Ability to work independently and as part of a team
• Possess good leadership qualities
• Self motivated and results oriented
• Confident in problem solving and decision making
• Knowledge in banking operations would be an added advantage

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference