Relationship Manager

CIMB; Johor Bahru; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading banking institution is seeking a full-time Relationship Manager based in Johor Bahru, Malaysia. This role focuses on fostering strong client relationships and providing tailored financial solutions. The ideal candidate will possess excellent communication and negotiation skills, a background in banking or finance, and a related bachelor’s degree. Responsibilities include managing client portfolios and ensuring compliance, while promoting banking products for revenue growth.

Qualifications

• Strong interpersonal and relationship management skills.
• Excellent communication and presentation abilities.
• Proven sales and negotiation capabilities.
• Solid understanding of financial products and banking services.
• Strong analytical, problem-solving, and decision-making skills.
• Relevant banking or finance experience.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide tailored financial solutions and promote banking products.
• Manage client portfolios and ensure regulatory compliance.
• Support clients with advisory services for long-term partnerships.

Skills

Interpersonal skills

Customer relationship management

Communication and presentation skills

Sales and negotiation skills

Analytical and problem-solving skills

Proficiency in CRM tools

Education

Bachelor’s degree in Business Administration, Finance, Economics, or related field

Tools

CRM tools and software

Job description

CIMB Group is a leading universal bank in ASEAN and proudly stands as one of the largest Asian investment banks and Islamic banks globally. Headquartered in Kuala Lumpur, Malaysia, CIMB offers a comprehensive range of financial services, including consumer, commercial, wholesale, and Islamic banking, along with asset management. With a presence in 16 locations across ASEAN and other regions, CIMB employs over 36,000 professionals dedicated to delivering innovative solutions. As the fifth-largest banking group in ASEAN, CIMB Bank and CIMB Islamic Bank are also members of PIDM, exemplifying their dedication to customer protection and regional growth.

Role Description

This is a full-time, on-site Relationship Manager role based in Johor Bahru. The Relationship Manager will be responsible for building and maintaining strong relationships with clients, providing tailored financial solutions, and identifying opportunities to drive customer satisfaction and revenue growth. Daily tasks will include understanding client needs, promoting banking products and services, managing client portfolios, and ensuring compliance with regulatory requirements. The role also involves providing support and advisory services to clients to foster long-term partnerships.

Qualifications

• Strong interpersonal skills, customer relationship management, and the ability to build and nurture long-lasting partnerships
• Excellent communication and presentation skills with a customer-focused approach
• Sales and negotiation skills to identify opportunities and deliver financial products effectively
• Knowledge of financial products, banking services, and industry regulations
• Strong analytical, problem-solving, and decision-making skills
• Proficiency in using CRM tools and software, as well as basic IT proficiency
• Relevant experience in banking, finance, or relationship management
• Bachelor’s degree in Business Administration, Finance, Economics, or a related field
• Understanding of the financial services industry, especially within the ASEAN market, is an advantage

Tahap senioriti

Commercial Banking Relationship Management - AVP