Regional Service Manager: Customer Excellence & Leadership

Michael Page; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a Regional Service Manager to lead the customer care team in Kuala Selangor, Malaysia. This role involves developing effective customer service strategies and ensuring high service quality. The ideal candidate has a degree in Engineering and proven experience in service management, along with strong leadership and communication skills. The company offers competitive benefits and opportunities for career progression.

Benefits

Comprehensive and competitive benefits

Opportunities for career progression

Supportive and collaborative company culture

Qualifications

• Proven experience in customer care or service management role.
• Strong leadership and team management capabilities.
• Commitment to delivering exceptional customer satisfaction.

Responsibilities

• Lead and manage the customer care team.
• Develop and implement customer service strategies.
• Monitor and analyze key performance metrics.
• Ensure effective communication with internal teams.
• Oversee the resolution of escalated customer issues.
• Provide training and development opportunities.

Skills

Leadership

Communication

Problem-solving

Data analysis

Education

Degree in Engineering or related field

Tools

CRM tools

Job description

A leading recruitment firm is seeking a Regional Service Manager to lead the customer care team in Kuala Selangor, Malaysia. This role involves developing effective customer service strategies and ensuring high service quality. The ideal candidate has a degree in Engineering and proven experience in service management, along with strong leadership and communication skills. The company offers competitive benefits and opportunities for career progression.