Regional Retail Operations Manager (Johor & Melaka Region)

Koong Woh Tong; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading health and wellness brand in Johor is looking for a Regional Retail Operations Manager to oversee outlet operations in the Johor and Melaka regions. The role includes ensuring compliance with company standards, reviewing sales performance, and leading outlet teams. The ideal candidate has at least 3 years of experience in multi-outlet management, strong leadership skills, and proficiency in Bahasa Malaysia, Mandarin, and English. Competitive salary and career advancement are offered.

Benefits

Competitive salary + regional allowance

Annual performance bonus

Group Personal Accident Insurance

Complimentary product vouchers

Career advancement opportunities

Qualifications

• Minimum SPM or equivalent qualification required.
• At least 3 years of experience in F&B or retail multi-outlet management.
• Proficient in Bahasa Malaysia, Mandarin, and English.

Responsibilities

• Oversee daily operations of outlets in Johor and Melaka.
• Conduct regular outlet visits to monitor service and quality.
• Review sales performance and identify areas for improvement.
• Lead, train, and motivate outlet teams for excellence.
• Manage manpower, inventory, and cost control.

Skills

Leadership skills

Communication skills

Problem-solving skills

Proficiency in Bahasa Malaysia

Proficiency in Mandarin

Proficiency in English

Education

SPM or equivalent

Job description

Regional Retail Operations Manager (Johor & Melaka Region)

Koong Woh Tong is an award-winning health and wellness brand with over 80 outlets across Malaysia. We are known for our commitment to quality, innovation, and customer satisfaction.

As part of our continued growth, we are seeking an experienced and dedicated Regional Retail Operations Manager (Johor & Melaka Region) to oversee outlet operations and ensure smooth performance across the Southern region.

About Us

Koong Woh Tong is an award-winning health and wellness brand with over 80 outlets across Malaysia. We are known for our commitment to quality, innovation, and customer satisfaction.

Key Responsibilities

• Oversee daily operations of outlets in Johor and Melaka, ensuring compliance with SOPs and company standards.
• Conduct regular outlet visits to monitor service, hygiene, and product quality.
• Review sales performance and identify areas for improvement.
• Lead, train, and motivate outlet teams to achieve sales and service excellence.
• Manage manpower, inventory, and cost control to ensure efficient operations.

External Affairs & Compliance

• Handle government-related matters including license renewals, council inspections, and compliance.
• Coordinate applications for business licenses, permits, and renovations.
• Liaise with landlords, suppliers, and contractors to ensure smooth outlet operations.
• Maintain good relationships with local authorities and venue owners.

Business Development & Projects

• Evaluate new site opportunities and assist in lease negotiations.
• Oversee renovation projects to ensure adherence to budget, design, and timeline standards.
• Coordinate pre-opening preparations such as licenses, equipment setup, and manpower.
• Support regional marketing initiatives and promotional activities.

Requirements

• Minimum SPM or equivalent qualification.
• At least 3 years of experience in F&B or retail multi-outlet management.
• Proficient in Bahasa Malaysia, Mandarin, and English (Mandarin is required to effectively communicate with Mandarin-speaking clients).
• Strong leadership, communication, and problem-solving skills.
• Hands-on, proactive, and able to work independently.
• Willing to work 6 days per week, including weekends and Public Holidays.
• Possess own transport and willing to travel frequently between Johor and Melaka.
• Experience in restaurant chains or health product retail is an advantage.

What We Offer

✅ Competitive salary + regional allowance
✅ Annual performance bonus and salary review
✅ Group Personal Accident Insurance
✅ Complimentary product vouchers
✅ Career advancement in a stable and reputable brand

Join Us Today!

If you’re a strong leader passionate about operations excellence and team performance, we’d love to hear from you.

📩 Apply now and grow your leadership career with Koong Woh Tong – Malaysia’s trusted name in herbal health and wellness.

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