Regional IT Team Leader

RoviSys; Puchong; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading technology firm in Malaysia seeks an IT Regional Team Leader to oversee regional IT operations, ensuring reliability and security across various systems. This role requires 7-10 years of IT experience, solid networking knowledge, and strong leadership capabilities. Key responsibilities include delivering technical support, maintaining IT infrastructure, and managing vendor relationships. The successful candidate will work full-time on-site with occasional travel, shaping the future of IT operations across locations.

Qualifications

• 7-10 years of IT experience, including leadership or project coordination.
• Strong understanding of networking concepts like DNS and DHCP.
• Hands-on experience with laptops, servers, and network troubleshooting.
• Strong English language skills (written and verbal).

Responsibilities

• Lead and coordinate regional IT operations.
• Deliver Tier 1-2 technical support and resolve hardware/software issues.
• Maintain and optimize regional IT infrastructure and network performance.
• Administer Active Directory and Microsoft 365 environments.
• Lead small to medium IT projects and mentor junior staff.

Skills

Networking concepts

Problem-solving

Communication

Leadership

Technical support

Tools

Active Directory

Microsoft 365

VMware vSphere

Dell hardware

Job description

As an IT Regional Team Leader at RoviSys, you will lead and coordinate regional IT operations, ensuring reliable infrastructure, security, and end-user support. This role combines hands-on technical expertise with leadership responsibilities, driving operational excellence and aligning IT initiatives with business goals.

Key Responsibilities

• End-User Support
• Deliver Tier 1–2 technical support and resolve hardware/software issues promptly.
• Computer systems and software setup, maintenance, and auditing.
• Train staff on IT tools and best practices.
• Maintain accurate documentation of issues and resolutions in ticketing system.
• Perform malware detection and remediation across regional devices.
• Oversee IT asset lifecycle and ensure compliance with procurement policies.
• Manage vendor relationships and negotiate service agreements.
• Coordinate physical hardware setups including desk setups and AV equipment in conference rooms.
• Maintain office security systems (access control, alarms, cameras).

Infrastructure & Security

• Maintain and optimize regional IT infrastructure and network performance.
• Implement security measures and assist with data center upgrades.
• Support infrastructure planning and execution for scalability and reliability.

Communication & Training

• Foster clear communication with internal teams.
• Deliver IT security awareness training and ensure compliance with company policies.

Leadership & Administration

• Administer Active Directory and Microsoft 365 environments.
• Lead small to medium IT projects and mentor junior staff.
• Maintain internal documentation and assist with security event remediation.
• Prioritize tasks and coordinate with cross-functional IT teams.
• Other duties as assigned.

Qualifications

• 7-10 years of IT experience, including exposure to leadership or project coordination.
• Solid understanding of networking concepts (wired/wireless, DNS, DHCP).
• Hands-on experience with laptops, servers, and network troubleshooting.
• Strong problem-solving, communication, and leadership skills.
• Knowledge of Active Directory/M365; VMware vSphere and Dell hardware a plus.
• Ability to manage multiple priorities and mentor team members.
• Strong English language skills (written and verbal)

Physical & Work Requirements

• Ability to safely lift up to 75 lbs., work in confined spaces, climb ladders.
• Ability to work sitting/standing extended periods of time.
• Full-time in office presence required (5-day work week).
• Occasional travel to our other offices as needed.

Why Join Us?

At RoviSys, we value innovation, collaboration, and professional growth. As an IT Regional Team Leader, you’ll have the opportunity to lead impactful projects and shape the future of IT operations across multiple locations.