Regional HR Operations Administrator (Third-party Associate)

ByteDance; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Regional HR Operations Administrator in Kuala Lumpur to enhance the employee experience across the APAC region. This role will manage HR lifecycle transactions, collaborate for policy improvements, and drive operational efficiency. Candidates should have at least one year of HR operations experience and excellent English communication skills. Note that this is a temporary assignment managed by a third-party agency, making adherence to confidentiality and ethics crucial.

Qualifications

• At least one year of experience in HR operations.
• Basic understanding of labour compliance laws and HR best practices.
• Ability to manage high volumes of employee requests efficiently.

Responsibilities

• Manage HR lifecycle transactions across APAC countries.
• Collaborate with HR for policy/system feedback and improvements.
• Drive process optimization and HR system enhancements.

Skills

HR operations experience

Communication skills in English

Understanding of HR best practices

Attention to detail

Job description

Responsibilities

The operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We're dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs.

We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. The Regional HR Operations Administrator supports day-to-day HR operations across multiple countries within the APAC region by handling high-volume, standardized HR transactions. This role focuses on accurate and timely processing of employee lifecycle administration, responding to third-party or former employee enquiries, and ensuring adherence to established HR policies, procedures, and service level standards.

• Manage standardized HR lifecycle transactions across APAC countries, ensuring timely execution in line with established service level agreement, company policies and compliance standards.
• Collaborate with HR team for policy/system feedback, improvement suggestion or tier 2 support where necessary.
• Drive continuous improvement of employee lifecycle processes through process optimization and HR system enhancements.
• Contribute to regional and global initiatives aimed at enhancing HR operational efficiency and elevating employee experience.

Qualifications

Minimum Qualifications

• At least one year of experience of HR operations.
• Basic understanding of labour/compliance laws, cultural nuances and HR best practices.
• Basic understanding of employee lifecycle (including but not limited to onboarding, transfers, leaves of absence, offboarding etc).
• Demonstrate resilience in managing high volumes of employee requests within deadline, and the mentality to deliver the best employee experience.
• Meticulous in ensuring high accuracy of work ouput.
• Highly proficient and excellent communication skills in English.

Preferred Qualifications

• High level of discretion, confidentiality, and ethics.
• Humility, flexibility, and good interpersonal & customer facing skills are a must to be part of a strong and united team across the APAC region.

Important Note

Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice.