Regional Franchise Growth & Operations Lead — Malaysia

Best Global Logistics Technology Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading logistics company in Kuala Lumpur is seeking a franchise manager to oversee the development and daily management of franchise shops. This role involves optimizing resources, enhancing customer satisfaction, and ensuring compliance with company policies. Candidates should have a Bachelor's degree, extensive franchise management experience, and strong analytical skills. The position requires independent work and excellent communication abilities, with a focus on data-driven decision making. Willingness to travel is essential.

Qualifications

• At least 5 years of experience in chain business management or franchise management.
• Familiarity with franchise operations and cost control.
• Willingness to travel frequently.

Responsibilities

• Manage the development and onboarding of franchise shops.
• Oversee daily operations and ensure compliance with policies.
• Enhance customer satisfaction and resolve operational issues.
• Analyze operational data and report findings.

Skills

Independent work

Communication

Analytical thinking

Customer service

Problem-solving

Education

Bachelor's degree in logistics management, supply chain management, business administration, or related fields

Job description

A leading logistics company in Kuala Lumpur is seeking a franchise manager to oversee the development and daily management of franchise shops. This role involves optimizing resources, enhancing customer satisfaction, and ensuring compliance with company policies. Candidates should have a Bachelor's degree, extensive franchise management experience, and strong analytical skills. The position requires independent work and excellent communication abilities, with a focus on data-driven decision making. Willingness to travel is essential.