Regional Data Center Customer Success Lead

K2 STRATEGIC; Sedenak; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading data centre service provider in Johor, Malaysia, is seeking a Regional Operational Customer Success Lead. This role is critical in managing customer relationships and ensuring exceptional service delivery. Key responsibilities include handling service inquiries, conducting service reviews, and collaborating with internal teams to enhance service efficiency. Ideal candidates have a degree in IT or related fields, with over 5 years of experience in customer-facing roles within a data centre setting. Strong communication and management skills are essential.

Qualifications

• Over 5 years of experience in a customer-facing role within a data centre.
• In-depth knowledge of data centre infrastructure and IT service management frameworks.
• Exceptional customer service, communication, and relationship management abilities.

Responsibilities

• Serve as the primary contact for customers regarding all data centre services.
• Ensure Service Level Agreements are fulfilled and address service issues.
• Conduct customer onboarding sessions to familiarize them with data centre services.

Skills

Customer relationship management

Communication skills

Technical understanding of data centre services

Incident resolution

Stakeholder engagement

Education

Bachelor’s degree in information technology or related field

Job description

A leading data centre service provider in Johor, Malaysia, is seeking a Regional Operational Customer Success Lead. This role is critical in managing customer relationships and ensuring exceptional service delivery. Key responsibilities include handling service inquiries, conducting service reviews, and collaborating with internal teams to enhance service efficiency. Ideal candidates have a degree in IT or related fields, with over 5 years of experience in customer-facing roles within a data centre setting. Strong communication and management skills are essential.