Regional Business Operations Executive

SalesWorks Group; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading business operations firm in Kuala Lumpur is seeking a Regional Executive – Business Operations. This role involves supporting end-to-end business processes, ensuring compliance, and facilitating operational improvements. The ideal candidate will have 1-3 years of experience in similar roles, a bachelor's degree, and be fluent in Mandarin and Cantonese, with strong analytical and stakeholder management skills. This position offers a dynamic environment focused on process excellence and collaboration.

Qualifications

• 1-3 years of experience in business operations or process improvement roles.
• Fluent in Mandarin and Cantonese, with good command of English.
• Able to translate business requirements into structured processes.

Responsibilities

• Manage end-to-end business processes and operational improvement initiatives.
• Prepare campaign setups and conduct user acceptance testing.
• Ensure compliance with regulatory requirements and internal controls.

Skills

Analytical skills

Attention to detail

Stakeholder management

Problem-solving

Adaptability

Communication skills

Organisational ability

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

SharePoint

Miro

Visio

Job description

About The Role

• The role of a Regional Executive – Business Operations is to support end-to-end business processes, system enhancements, and operational improvement initiatives across the region.
• You will work closely with internal and external stakeholders to ensure smooth execution, compliance, and operational efficiency.
• This role is suited for individuals with strong analytical skills, attention to detail, and a passion for process excellence.

Core Responsibilities

• A. Campaign Setup & Testing:
• Prepare and execute end-to-end test campaign setups, including database configuration, to ensure readiness prior to launch.
• Perform process mapping to document campaign setup flows, identify gaps or redundancies, and recommend improvements for smoother execution.
• B. Change Requests & UAT:
• Prepare detailed Change Requests (CR) aligned with business and system requirements.
• Conduct User Acceptance Testing (UAT) to validate system functionality and ensure business needs are met.
• C. Impact Analysis & Change Management:
• Identify and highlight the operational impact of new processes or system changes.
• Support transition and adoption activities to ensure smooth implementation.
• D. Process & Workflow Optimisation:
• Assist in workflow optimisation initiatives to improve operational efficiency, consistency, and quality across departments.
• Support system enhancement initiatives in collaboration with relevant teams.
• E. Compliance & Process Governance:
• Ensure all operational processes comply with internal controls and regulatory requirements.
• Identify non-compliance areas and recommend corrective actions.
• F. Documentation & Policy Development:
• Prepare and maintain accurate process flows, SOPs, workflow documentation, and operational policies.
• Ensure documentation is kept up to date for reference and audit purposes.
• G. Cross-Functional Collaboration:
• Work closely with IT, Finance, Product, and Local Market Operations teams.
• Support seamless implementation of operational processes and system enhancements across markets.

Who We Are Looking For

• A candidate with a Bachelor’s degree in Business Administration, Operations Management, Process Management, or a related field.
• An experienced professional with 1 to 3 years of experience in business operations, process improvement, or related roles.
• Strong functional knowledge of Microsoft Excel, Word, Outlook, Teams, and SharePoint.
• Familiarity with process visualisation or collaboration tools such as Miro or Visio.
• A detail-oriented individual with the ability to translate business requirements into structured processes and documentation.
• Strong analytical skills with the ability to identify gaps, inefficiencies, and improvement opportunities.
• An effective communicator with strong stakeholder management capabilities.
• Organised, proactive, and able to manage multiple tasks with minimal supervision.
• Adaptable to system and process changes in a fast-paced environment.
• Fluent in Mandarin and Cantonese (written and spoken), with good command of English.

Additional Attributes

• Strong sense of ownership and accountability in task execution.
• Resourceful problem-solver who can navigate ambiguity and propose practical solutions.
• Collaborative team player who supports cross-functional initiatives.
• A continuous improvement mindset with a focus on efficiency and quality.
• High level of integrity and professionalism when handling business information.
• Willingness to learn new systems and adapt to evolving business processes.