Receptionist Staff

Kepler; Sepang; On-site; MYR 20,000 - 30,000; Full time

Job summary

A leading service company is seeking a detail-oriented Receptionist Staff member at Kuala Lumpur International Airport. This role involves daily operations management, customer interactions, and ensuring high standards of service. Ideal candidates will possess a Bachelor's degree or equivalent experience, strong interpersonal skills, and the ability to multitask. Join us in delivering exceptional service to our customers in a dynamic environment.

Qualifications

• Strong organizational skills with a proven ability to multitask.
• Detail-oriented individual required for effective customer service.
• Bachelor's degree or equivalent experience in related fields.

Responsibilities

• Manage daily routine operations.
• Meet customers and manage the sales process.
• Receive payments, issue receipts, and record them in the system.
• Answer customer questions regarding hotel policies.
• Assist customers with special needs and maintain cleanliness.

Skills

Interpersonal skills

Customer service knowledge

Organizational skills

Multitasking ability

Education

Bachelor's degree or equivalent experience

Job description

Kepler was established in 2018 with an investment of 1,800,000 USD from domestic and foreign investors and is one of the most successful, innovative and fastest growing start-ups in Turkey. Today, the Kepler group has companies in the Netherlands, Luxembourg and Latvia in Europe, and in China and Malaysia in Asia.

As Kepler, it is the only company that provides accommodation/shower services within the Sabiha Gökçen Airport terminal building within the scope of its activities in Turkey, and the necessary agreements have been completed to provide the same service at European and Asian airports.

We are seeking a detail-oriented individual with strong interpersonal skills and a solid understanding of customer service principles for the position of Receptionist Staff at Kuala Lumpur International Airport.

Duties and Responsibilities

Managing daily routine operations

Meeting customers and managing the sales process

Receiving payments, recording them in the system, issuing receipts and invoices

Answering customers' questions regarding hotel policies and services

Comply with our policies regarding uniform and personal hygiene

Assisting customers with room and special needs

Ensuring that the accommodation is presented in a clean and well-maintained manner

Ensuring company standards for customer service, decor and cleaning services are met

Qualifications

Bachelor's degree or equivalent experience

Strong organizational skills, proven ability to multitask