Receptionist cum Admin Assistant

Medical Wellness; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare clinic in Malaysia seeks a Receptionist to greet clients, manage appointments, and perform administrative tasks. The ideal candidate has a diploma or degree, experience in a similar role, and is proficient in Microsoft Office. Strong communication skills and a professional appearance are essential. This role contributes to client satisfaction and smooth clinic operations, with familiarity in the healthcare or aesthetic industry preferred.

Qualifications

• Experience as a receptionist or front office representative.
• Good command in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Greet and welcome clients with a positive attitude.
• Answer and direct phone calls, taking messages as necessary.
• Schedule appointments and manage the clinic’s appointment calendar.
• Handle client check-ins and check-outs.
• Assist with administrative tasks like data entry, filing, and record-keeping.

Skills

Strong written and verbal communication skills

Excellent organizational and multitasking abilities

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Professional attitude and appearance

Resourceful and proactive

Education

Diploma/Degree or equivalent

Certification in Office Administration

Tools

Client management systems

Job description

Greet and welcome clients and visitors with a positive, helpful attitude.

Answer and direct phone calls, taking messages as necessary.

Schedule appointments and manage the clinic’s appointment calendar.

Handle client check-ins and check-outs, ensuring a seamless process.

Maintain the reception area in a neat and presentable condition.

Administrative Support:

Assist with administrative tasks such as data entry, filing, and record-keeping.

Prepare and distribute correspondence, memos, and forms.

Manage office supplies inventory and place orders when necessary.

Coordinate with other staff to ensure smooth operations.

Assist in the preparation of regularly scheduled reports.

Client Relations:

Provide basic and accurate information in-person and via phone/email.

Address client inquiries and concerns, escalating issues when necessary.

Foster a welcoming environment to enhance client satisfaction and loyalty.

General Duties:

Support other departments as needed with various administrative tasks.

Assist in organizing company events and activities.

Uphold confidentiality and privacy standards for all client and company information.

Qualifications:

Diploma/Degree or equivalent; additional certification in Office Administration is a plus.

Proven experience as a receptionist, front office representative, or similar role.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Strong written and verbal communication skills.

Excellent organizational and multitasking abilities.

Professional attitude and appearance.

Ability to be resourceful and proactive when issues arise.

Preferred Skills:

Experience in the healthcare or aesthetic industry.

Familiarity with office management procedures and basic accounting principles.

Knowledge of client management systems and software.

Good command in English and Bahasa Malaysia. While Mandarin is not a requirement, it would be considered an added advantage.