Receptionist - Alila Bangsar Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hospitality brand in Kuala Lumpur is seeking a Receptionist to create meaningful first impressions and ensure seamless arrivals. You will greet guests, manage check-in/out, and provide personalized service. Ideal candidates have experience in hospitality or are fresh graduates with strong communication skills. Flexibility for shifts and weekends is required. This role offers a vibrant environment for engaging with diverse guests.

Qualifications

• Previous experience in a Front Office or Guest Services role is an advantage.
• Fresh graduates are welcome to apply.
• Proficient in spoken and written English; additional languages are an advantage.

Responsibilities

• Greet and welcome all guests in a friendly and professional manner.
• Manage check-in and check-out procedures efficiently.
• Assist guests with inquiries and provide knowledgeable recommendations.

Skills

Guest-focused personality

Communication skills

Team player

Job description

Front Office

Hourly/Entry Level Employee

Full-time

Summary

Be the face of our hotel and the first warm welcome our guests receive. As a Receptionist, you’ll create meaningful first impressions, ensure seamless arrivals and departures, and deliver thoughtful, personalized service that reflects Alila’s values of connection, authenticity, and contemporary hospitality.

Key Responsibilities

• Greet and welcome all guests in a friendly and professional manner, ensuring they feel at home from the moment they arrive.
• Manage check-in and check-out procedures efficiently, ensuring accuracy in guest records, billing, and room assignments.
• Assist guests with inquiries, requests, and directions, providing knowledgeable recommendations and thoughtful support.
• Maintain a professional and polished appearance at all times, in line with hotel grooming standards.
• Promote the hotel’s facilities, services, and ongoing offers to enhance guest experiences.
• Support your team by being adaptable and willing to assist in other areas when required.

Qualifications

What We’re Looking For

• Previous experience in a Front Office, Guest Services, or similar role in a hotel or hospitality environment is an advantage.
• Fresh graduates are welcome to apply.
• Proficient in spoken and written English; additional languages are an advantage.
• Friendly, approachable, and guest-focused personality with a strong sense of responsibility.
• A team player who thrives in a dynamic environment and enjoys engaging with people.
• Flexibility to work on shifts, weekends, and public holidays.