Receptionist & Administrator (Full Time)

Jobstreet Malaysia; Kangar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local hospitality provider in Perlis is seeking a Receptionist & Administrator. This full-time role involves handling guest check-ins, managing bookings, and providing excellent customer service. The ideal candidate should communicate well in English and Malay, work independently and in teams, and handle busy periods calmly. Candidates without prior experience are welcome, as training will be provided. This position may involve working weekends and public holidays.

Qualifications

• Ability to communicate in both English and Malay (spoken & written).
• Responsible, punctual, and reliable.
• Ability to work independently and as part of a team.
• Able to handle pressure during peak seasons.

Responsibilities

• Handle guest check-in and check-out.
• Coordinate with housekeeping and management for room arrangements.
• Maintain cleanliness of the reception area.
• Report and handle guest feedback and complaints.

Skills

English communication

Malay communication

Customer service

Computer skills

Job description

Receptionist & Administrator (Full Time)

Answer phone calls, WhatsApp enquiries and manage bookings. Assist guests with any questions and requests during their stay. Coordinate with housekeeping and management for room arrangements. Maintain cleanliness of the reception area. Keep and update proper records of daily transactions, bookings and guest information. Report and handle any issues, guest feedbacks/complaints or maintenance needs to management. Manage petty cash and issue receipts when needed. Ensure all rules and policies are communicated to guests. Assist with simple administrative tasks and inventory updates. Provide good customer service at all times.

Responsibilities

• Handle guest check‑in and check‑out
• Answer phone calls, WhatsApp enquiries and manage bookings
• Assist guests with any questions and requests during their stay
• Coordinate with housekeeping and management for room arrangements
• Maintain cleanliness of the reception area
• Keep and update proper records of daily transactions, bookings and guest information
• Report and handle any issues, guest feedbacks/complaints or maintenance needs to management
• Manage petty cash and issue receipts when needed
• Ensure all rules and policies are communicated to guests
• Assist with simple administrative tasks and inventory updates
• Provide good customer service at all times

Requirements

• Able to communicate in well English and Malay (both spoken & written)
• Responsible, punctual and reliable
• Able to work independently and as part of a team
• Able to handle pressure during peak seasons and stay calm in unexpected situations
• Willing to work on weekends, public holidays and shift hours
• Friendly and positive personality with good customer service
• Basic computer skills (WhatsApp, Email, Booking system)
• Training will be provided for candidates without prior experience

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