Quality Manager, Key Account

VAT Vakuumventile AG; Batu Kawan; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading international vacuum technology firm seeks a Quality Manager to ensure product quality across key accounts. The role involves analyzing issues, interfacing with customers, and driving quality improvements. Candidates should have a BSc in Physics/Mathematics or BE in EE/ME with 8 years of Semiconductor experience and strong communication skills. The position is based in Batu Kawan, Malaysia and offers opportunities for career development and employee recognition.

Benefits

Career development opportunities

Equal pay for equal work

Diverse workplace

Qualifications

• 8 years of experience in a Semiconductor environment.
• Certified ISO 9001 Internal Auditor is preferred.
• Knowledge of Vacuum Valve product/process and wafer fabrication front-end processes.

Responsibilities

• Identify and analyze recurring defects to recommend solutions.
• Interface with customers on quality-related topics.
• Ensure compliance with Copy Exact requirements.
• Lead customer audits and quality performance reporting.
• Develop and maintain 8D reports.

Skills

Coaching on 8D root cause analysis

Communication skills

Data storytelling

Interpersonal skills

Attention to detail

Education

BSc (Physics/Mathematics) or BE (EE/ME)

Job description

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Overview

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

The Quality Manager – Key Accounts is responsible for ensuring customer and product quality excellence across key customer portfolios. The role drives continuous improvement, preventive mindset, and risk-based thinking to meet or exceed customer expectations and company goals.

This position collaborates closely with internal stakeholders to achieve key performance indicators (KPIs), strengthen customer satisfaction through scorecard improvements and escalation management, and foster VAT’s core passions of Integrity, Teamwork, Customer Centricity, and Innovation while promoting a culture that makes VAT a Great Place to Work.

Responsibilities

Your responsibilities include, but not limited to:

• Identify and analyse issues, defects and other problems, particularly when problems recur in multiple products, recommends and facilitates solutions to prevent recurrences of these issues.
• Provide coaching on 8D root cause analysis and corrective action and preventive action.
• Interface with customer on quality related topics.
• Be the Customer Representative ensuring full compliance to Copy Exact requirements
• Driving Product and Quality performance improvement working with various functional team within VAT
• Ensure completion of Quality Planning for all new product introduction.
• Lead customer audits and customer quality performance reporting
• Maintain high standard of 8D reports
• Ensure out of control situations are managed effectively through a well-defined ,Out of Control Action Plans (OCAP), e.g. timely and effective containment actions
• Good team-player, who can influence other functional group to work towards total customer satisfaction.
• Experience in managing people, focused on delivering result that meets the expectation of the VAT Management and customers.
• Excellent verbal and written communication skills.
• Excellent data storytelling and presentation skills
• Excellent interpersonal and customer service skills.
• Excellent attention to detail.
• BSc (Physics/Mathematics) or BE (EE/ME) with 8 years of experience in Semiconductor environment.

Qualifications

• Preferred Qualification:
• BSc (Physics/Mathematics) or BE (EE/ME) with more than 8 years of experience in Semiconductor environment.
• Certified ISO 9001 Internal Auditor
• Semiconductor /Wafer manufacturing environment, not limited to VAT’s Global and Key Accounts customers.
• Vacuum Valve Product and Process Knowledge / Wafer Fab front-end processes
• Additional language skill other than native languages (e.g Mandarin/Germany/Japanese)

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.