Quality Manager (EMS Industry)

Intretech; Johor Bahru; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading EMS manufacturer in Johor Bahru seeks a passionate Quality Manager to elevate operational excellence. This role demands strong leadership, experience in electronics manufacturing, and a Mandarin-speaking capability for customer interactions. Responsibilities include establishing quality policies, driving continuous improvement, and acting as the main liaison for customer audits. The company offers a collaborative environment with opportunities for long-term career growth in a dynamic industry.

Benefits

Opportunities for regional visibility

Leadership expansion

Long-term career growth

Qualifications

• Strong experience in EMS / electronics manufacturing or high-volume assembly environment.
• Hands-on expertise in quality engineering tools and methodologies.
• Experience managing customer complaints and quality metrics.

Responsibilities

• Establish quality policies and procedures ensuring operational excellence.
• Lead quality performance improvement and oversee inspections.
• Act as key liaison to customers for quality matters and audits.

Skills

Mandarin-speaking

Leadership capability

Analytical mindset

Problem-solving skills

Education

Degree in Engineering, Quality, Manufacturing or related field

Tools

ISO9001

ISO14001

IATF16949

Job description

Quality Manager (EMS Industry) – Johor Bahru

Join a High-Performance, Fast-Growing Manufacturing Leader

Are you a results-driven Quality professional ready to elevate manufacturing excellence? We are a top-tier EMS manufacturer seeking a passionate and strategic Quality Manager to lead our Quality Assurance function and drive world-class standards across our operations.

If you thrive in a high-speed, precision-focused environment and enjoy building strong quality systems, leading teams and interfacing directly with global customers; this role is for you.

What You Will Lead

As the Quality Manager, you will be the champion of continuous improvement across the plant. Your scope includes:

Quality Strategy & Leadership

Establish quality policies, standards and procedures to ensure operational excellence and regulatory compliance.

Provide strategic direction for quality initiatives, audit readiness and customer satisfaction.

Manufacturing Quality Excellence

Lead quality performance improvement across production, incoming materials and outgoing inspections.

Approve or reject products based on quality standards and drive improvements to reduce defects.

Oversee root-cause analysis, CAPA implementation and preventive actions across departments.

Enhance First Pass Yield, OQC DPPM and customer complaint metrics.

Customer & Supplier Quality Management

Act as the key liaison to customers for quality matters; lead audits, reviews, escalations and problem resolution.

Ensure timely communication, primary replies within 24 hours and full case closure.

Set requirements for raw materials and suppliers, monitoring compliance through systemic audits.

Lead and guide a team of QA engineers, inspectors and technicians.

Build capability across the organization; training, coaching and strengthening quality mindset.

Coordinate internal audits, calibration activities, and continuous improvement projects.

What We’re Looking For

Mandatory Requirements

Mandarin-speaking is mandatory (to manage customer audits, documentation & stakeholder communication across regions).

Strong experience in EMS / electronics manufacturing, PCBA or high-volume assembly environment.

Hands‑on expertise in ISO9001, ISO14001, IATF16949, internal audit, customer quality, supplier quality and quality engineering tools.

Solid leadership capability; able to influence cross‑functional teams and drive change.

Strong analytical mindset, data‑driven approach, and excellent problem‑solving skills.

Preferred

Degree in Engineering, Quality, Manufacturing or related field.

Experience managing customer complaints (RMA/Lot Return), FPY, DPPM, FAI, ORT metrics.

Ability to thrive under fast‑paced, dynamic manufacturing timelines.

Excellent communication, leadership maturity and audit presentation skills.

Why Join Us?

Be part of a high‑growth, state‑of‑the‑art EMS organization with international exposure.

Lead a critical function with direct impact on operational success and customer satisfaction.

Opportunities for regional visibility, leadership expansion and long‑term career growth.

Collaborative, forward‑thinking environment that values innovation and continuous improvement.

Work Location

Ready to Lead Quality to the Next Level?

If you are a proactive leader with a strong EMS background and passion for quality excellence, we invite you to apply now.

Apply today and help us build a future of world‑class manufacturing.