Quality Manager

SHB Malaysia Automotive Appliance Sdn Bhd; Kulai; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading automotive manufacturer in Kulai, Johor is seeking an experienced Quality Manager to lead the overall Quality function. The role involves ensuring compliance with customer and international standards, managing the quality management system, and improving customer satisfaction. Candidates should have a Bachelor’s degree in a relevant engineering field and 5–7 years of automotive quality experience, including at least 2 years in a managerial role. Proficiency in English, Malay, and Mandarin is essential.

Benefits

13th-month salary

Yearly performance bonus

Medical claim (RM1,400/year)

Career growth opportunities

Overseas training opportunities

Qualifications

• Bachelor's degree in a relevant engineering field.
• 5–7 years of experience in automotive quality.
• 2 years in a supervisory or managerial role.
• Strong knowledge of quality standards.
• Hands-on experience with quality measuring tools.

Responsibilities

• Lead the overall Quality function and ensure compliance with standards.
• Oversee the development and implementation of quality procedures.
• Manage customer complaints and ensure customer satisfaction.
• Lead product qualification activities like APQP and PPAP.
• Coordinate internal and external audits effectively.

Skills

Leadership

Decision-making

Communication

IATF 16949 knowledge

FMEA

SPC

8D methodology

Education

Bachelor’s Degree in Mechanical, Electrical, Mechatronics, Automation, or Quality Management

Tools

CMM

Calipers

Micrometers

Gauges

Job description

SHB Malaysia Automotive Appliance Sdn Bhd – Kulai, Johor

SHB Malaysia Automotive Appliance Sdn. Bhd. is part of a global group headquartered in China, specializing in the design and manufacture of automotive seating motors and wiper system for leading car manufacturers worldwide. As a Quality Manager, you will lead the overall Quality function and ensure that all products, processes, systems, and teams operate in full compliance with customer requirements and international automotive standards. You will oversee the end-to-end quality management system, drive continuous improvement, and act as a strategic partner to customers, suppliers, and internal leadership.

What We Offer

• 13th -month + Yearly performance bonus + Yearly salary increments
• Medical claim (RM1,400/year)
• Career growth opportunities within a global automotive manufacturing environment.
• Exposure to international clients and projects, including overseas training opportunities.

What You’ll Be Doing

Quality Leadership & Strategy

Lead the Quality Department (PQE, CQE, SQE, Incoming Inspection, and System Quality).

Formulate and implement quality strategies aligned with plant and corporate direction.

Ensure compliance with automotive quality standards including IATF 16949 and customer-specific requirements.

Quality Management System (QMS)

Oversee development, implementation, and maintenance of quality procedures, work instructions, and documentation.

Ensure effective execution of 5S, ISO, IATF 16949, and internal quality standards.

Lead management reviews and ensure QMS performance targets are met.

Customer Quality & Issue Resolution

Serve as the main quality contact for OEM customers.

Manage customer complaints, provide timely 8D/5Why reports, and drive root-cause analysis and corrective actions.

Ensure strong customer satisfaction by maintaining excellent communication and follow-up.

APQP/PPAP & Product Quality Assurance

Lead product qualification activities: APQP, PPAP submission, validation, and quality approvals.

Review quality documentation from production and suppliers to ensure readiness for customer audits.

Ensure inspection standards, quality plans, and control plans are properly implemented.

Supplier Quality Management

Oversee SQE activities—evaluation, qualification, and performance monitoring of suppliers.

Drive supplier improvement programs and ensure non-conformities are closed with effective CAPA.

Internal & External Audit Management

Lead internal audit programs and coordinate external audits (IATF, customer, OEM audits).

Ensure timely closure of audit findings and preventive measures.

Monitor key quality KPIs: PPM, FPY, NPIs, warranty return trends, and customer scorecards.

Lead improvement projects using quality tools (FMEA,PPAP,APQP SPC, MSA, DOE, Lean Six Sigma).

Analyze 4M/Process changes and ensure product and process stability.

Requirements (Must-Have)

• Bachelor’s Degree in Mechanical, Electrical, Mechatronics, Automation, Quality Management, or related engineering field.
• Minimum 5–7 years of experience in automotive quality, including at least 2 years in a supervisory or managerial role.
• Strong knowledge of IATF 16949, VDA 6.3, APQP, PPAP, FMEA, MSA, SPC, 8D methodology.
• Hands-on experience with quality measuring tools (CMM, calipers, micrometers, gauges).
• Strong leadership, decision-making, and communication skills.
• Proficient in English, Malay, and Mandarin (to coordinate with Mandarin-speaking teams and clients).