Quality Manager

SMT Technologies Sdn Bhd; Batu Kawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electronic manufacturing services provider in Malaysia is seeking a Quality Manager to oversee customer quality audits and lead 8D investigations. The ideal candidate will have at least 8 years of experience in the electronics manufacturing sector, with a solid understanding of ISO9001 and other quality standards. Responsibilities include managing customer scorecards and ensuring the fulfillment of quality requirements. Competitive perks include medical benefits and a performance-based increment.

Benefits

Medical

Miscellaneous allowance

Parking

Vision

Performance Merit-based Increment

Bonus

Qualifications

• Minimum 8 years of experience in EMS or electronics manufacturing, with at least 3 in managerial role.
• Experience dealing with international customers and audit bodies preferred.

Responsibilities

• Oversee customer quality audits and manage scorecards.
• Lead 8D investigations and closure of customer complaints.
• Coordinate customer audits and drive continuous improvement.

Skills

Leadership

Communication

Problem-solving

ISO9001

IATF16949

8D

FMEA

SPC tools

Education

Bachelor’s Degree in Engineering or Quality

Job description

Oversee customer quality audits, 8D responses, and product qualifications.

Main liaison with customers on all quality-related matters, including audits, complaints, and performance reviews.

Lead 8D investigations and ensure timely, effective closure of customer complaints and returns (RMA).

Manage and monitor Customer Scorecards, DPPM trends, and customer satisfaction metrics.

Oversee new product qualifications and ensure customer‑specific quality requirements are fulfilled during NPI.

Coordinate customer audits, quality agreements, and continuous improvement initiatives.

Work closely with cross‑functional teams (Engineering, Production, Supplier Quality) to prevent recurring issues and drive corrective actions.

Champion zero‑defect mindset and customer‑first quality culture on the production floor.

Requirements

Bachelor’s Degree in Engineering, Quality, or equivalent.

Minimum 8 years of working experience in EMS or electronics manufacturing, with at least 3 years in a managerial role.

Strong knowledge in ISO9001, IATF16949, IPC standards, 8D, FMEA, and SPC tools.

Excellent leadership, communication, and problem‑solving skills.

Experience dealing with international customers and audit bodies is a strong advantage.

Vacancies are available at both our Batu Kawan plant and Sungai Petani (HQ).

Company Overview

SMT Technologies Sdn Bhd is the world’s Top 41 ranked Electronic Manufacturing Services (EMS) provider. Incorporated in October 1993, SMTT is one of the market‑leading EMS providers in South East Asia (Malaysia, Thailand) that offer a whole range of services ranging from product design, complete box‑build manufacturing and full turnkey solutions. We are focused on delivering best‑in‑class manufacturing, product development, engineering and supply‑chain solutions to OEMs in the computing, medical devices, lighting, industrial and consumer sectors.

Unlock job insights

Salary match Number of applicants Skills match

Application Questions

• Have you worked in a role which requires a sound understanding of ISO 9001?
• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Quality Manager?
• How many years of auditing experience do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Perks and benefits

Medical, Miscellaneous allowance, Parking, Vision, Performance Merit‑based Increment, Bonus