Quality Management Manager

MR DIY International; Seri Kembangan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global home improvement brand is seeking a Quality Management Manager in Malaysia. This role involves overseeing product quality across international markets, minimizing losses from damage, recalls, and expired goods, and establishing quality management standards. The ideal candidate has a Bachelor's degree and 6–8 years of relevant experience in quality management and operations, ideally in multi-country environments. The position also entails cross-functional collaboration to enhance quality controls and continuous process improvements.

Qualifications

• Minimum 6–8 years of experience in Quality Management, Operations, or Retail/Warehouse Quality.
• Proven experience handling product damage, recalls, returns, and expiry control.
• Experience supporting multi-country or international operations is highly preferred.

Responsibilities

• Oversee and manage product damage across various categories.
• Develop, standardize, and continuously improve quality management SOPs.
• Ensure consistent application of quality standards across operations.
• Work closely with cross-functional teams to implement quality controls.
• Prepare regular quality performance reports and identify improvement opportunities.

Skills

Quality Management

Operations Management

Process Improvement

Cross-Functional Collaboration

Education

Bachelor’s Degree in Quality Management, Operations Management, Supply Chain, Engineering

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Job Summary

The Quality Management Manager is responsible for leading and strengthening operational quality management across international markets. This role focuses on preventing, monitoring, and managing product damage, improving process efficiency, and establishing robust SOPs to ensure consistent quality standards throughout the supply chain and retail operations.

The role plays a critical part in minimizing losses arising from product damage, recalls, returns, and expired goods while ensuring alignment with company quality policies and international operational best practices.

Key Responsibilities

1.Product Damage & Quality Control Management

Oversee and manage product damage across the following categories:

• Damage Due to Own Handling
• Identify root causes of damage arising from internal handling, storage, picking, packing, and store operations
• Implement preventive controls, handling standards, and training programs
• Damage During Receiving
• Establish and enforce receiving inspection SOPs
• Work closely with warehouse and logistics teams to reduce inbound damage
• Stock Recall Management
• Coordinate stock recalls due to quality, safety, or compliance issues
• Ensure timely isolation, documentation, reporting, and disposal/return processes
• Damage Due to Customer Returns
• Define quality assessment criteria for returned products
• Establish clear guidelines on resale, refurbishment, disposal, or write-off
• Damage Due to Expired Products
• Implement expiry monitoring controls and FIFO/FEFO practices
• Reduce waste through proactive stock rotation and early detection

2.SOP Development & Process Improvement

• Develop, standardize, and continuously improve Quality Management SOPs for international operations
• Drive process optimization initiatives to reduce damage rates, shrinkage, and quality-related losses
• Establish clear workflows, escalation procedures, and accountability frameworks
• Lead root cause analysis (RCA), corrective action, and preventive action (CAPA) initiatives

3.Operational Quality Governance

• Act as the key quality point of contact for international markets
• Ensure consistent application of quality standards across warehouses, distribution centers, and retail stores
• Conduct operational quality reviews, audits, and gap assessments
• Track and analyze quality KPIs (damage rates, recall frequency, expiry losses, return-related damage)

4.Cross-Functional Collaboration

• Work closely with Operations, Supply Chain, Logistics, Merchandising, and Store Operations teams
• Support international market teams in implementing quality controls and SOPs
• Provide guidance and training to operational staff on quality best practices

5.Reporting & Continuous Improvement

• Prepare regular quality performance reports and dashboards for management
• Identify trends, risks, and improvement opportunities
• Recommend strategic initiatives to enhance operational quality and cost efficiency

Requirements & Qualifications

Education

• Bachelor’s Degree in Quality Management, Operations Management, Supply Chain, Engineering, or related fields

Experience

• Minimum 6–8 years of experience in Quality Management, Operations, or Retail/Warehouse Quality
• Proven experience handling product damage, recalls, returns, and expiry control
• Experience supporting multi-country or international operations is highly preferred