Quality Control Executive

Pine Labs Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital commerce company in Kuala Lumpur is seeking a candidate to coordinate corporate gift card orders and manage communications with international clients. The ideal candidate will have experience in handling various communication channels and coordinating multiple teams across locations. Proficiency in MS Office and understanding of the gift card business are advantageous, along with language skills in English and Malay.

Qualifications

• Experience in voice, chat, and email communication.
• Ability to coordinate multiple teams across locations.
• Proficiency in MS Office applications.

Responsibilities

• Serve as the point of contact for corporate/reseller gift card purchases.
• Coordinate onboarding and fulfilment processes with teams in India.
• Track and manage corporate orders according to SLAs.

Skills

Experience in handling international customers

Coordinating with multiple in-house teams

MS Office proficiency

Understanding of the gift card business

Linguistic: English, Malay

Job description

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Responsibilities we entrust you with

• Point of contact for the corporate/ reseller who are looking to purchase gift cards,
• Provide product catalogue to corporate/ reseller along with the commercials,
• Coordinate with corporate/ reseller onboarding by working with teams based in India for KYC, Ledger creation, etc.
• Coordinate with fulfilment team (based in India) to get the corporate order placed,
• Coordinate with finance team (based in India) to get all the invoices raised/ uploaded on corporate’s portal,
• Track all the corporate orders and fulfil them as per the agreed SLAs,
• Support corporate/ reseller with issues with the order/ gift card,
• Work with PM teams (based in India) to onboard new procured product,
• Work with procurement team (based in India) to manage procured product and its inventory,
• Provide perform report as per SLA for tracking purpose to the management.

What matters in this role

• Experience in handling international customers. Voice, Chat, email communication,
• Experience in coordinating with multiple inhouse teams based at multiple locations,
• Well versed working with MS Office (Excel, PowerPoint, Outlook, Word, OneDrive, etc.),
• Understanding of the gift card business as an added advantage,
• Linguistic: English, SEA region specific: Malay, with Thai and Filipino as optional.

What we Value in Our people

• You take the shot : You decide fast and deliver right.
• You are the CEO of what you do : You show ownership and make things happen.
• You sign your work like an artist: You seek to learn and take pride in the work you do