Quality Assurance Senior Executive / Executive

Trocellen Sea; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading manufacturing company in Selangor is seeking a Quality Assurance Senior Executive to establish and manage the QMS according to ISO standards. This role involves leading the QA team in daily operations, coordinating audits, and driving continuous improvement initiatives. Candidates need a minimum of 3 years of experience in Quality Assurance, strong knowledge of ISO 9001, and exceptional communication skills. This position offers the opportunity to impact quality and compliance within the organization.

Qualifications

• Minimum of 3 years’ experience in the manufacturing industry, specializing in ISO Certification.
• Hands-on experience in ISO certification processes and management reviews.
• Effective in coordinating across cross-functional teams.

Responsibilities

• Establish and implement the QMS in compliance with ISO standards.
• Lead and manage the QA team in daily operations.
• Investigate customer complaints and guide corrective actions.

Skills

ISO 9001 knowledge

Quality Assurance

Problem-solving

Communication

Analytical skills

Education

Bachelor’s Degree or Diploma in a related discipline

Job description

Quality Assurance Senior Executive / Executive

Establish, implement and ensure the adequacy of the QMS in compliance with ISO 9001 and other required standards to support business growth.

Coordinate and manage all audits, including internal, external, supplier and customer site audits.

Lead a team of internal auditors and educate company personnel to have necessary ISO 9001:2015 knowledge.

Prepare quality documentation and reports, analyzing trends such as failed processes, corrective actions and re-validations.

Assist the function of the Management Representative and ensure effective implementation of the QMS.

QA Operations & Leadership

• Lead and manage the QA team in daily operations, including laboratory planning, inspection, testing and calibration activities.
• Oversee the approval or rejection of incoming materials and finished goods based on inspection results.
• Supervise staff performance and provide necessary training to new and existing Quality Department personnel.
• Ensure administrative systems and procedures strictly adhere to company guidelines and policies.

Problem Solving & Continuous Improvement

• Investigate customer complaints and non-conformance issues; guide the team in preparing Corrective Actions (CAPA) and root cause analysis.
• Analyze quality problems raised by customers or production to drive containment and preventive actions.
• Drive continuous improvement initiatives and promote quality awareness throughout the organization.
• Monitor supplier performance, conduct supplier process audits and verify corrective actions.
• Coordinate the evaluation of new raw materials and support R&D in new product validation.

Job Requirements

• Bachelor’s Degree or Diploma or a related discipline.
• Minimum of 3 years’ experience in the manufacturing industry, specializing in ISO Certification, Quality Assurance or Quality Control.
• In-depth knowledge and practical experience with ISO 9001; exposure to ISO 45001 is an added advantage.
• Hands‑on experience in ISO certification processes, including implementation, surveillance audits, and recertification.
• Strong understanding of internal audits, management reviews, and compliance reporting.
• Effective in coordinating and communicating across cross‑functional teams.
• Familiarity with regulatory and customer audit requirements.
• Exceptional communication, interpersonal, with good analytical and problem‑solving capabilities.
• Highly proactive, detail‑oriented, and able to work independently with strong compliance mindset.
• Strong documentation and report‑writing proficiency.
• Proven ability to lead and manage QA teams in daily operations, including inspection, testing, and calibration.
• Committed to driving a quality‑focused culture and continuous improvement initiatives.