Quality Assurance

Nippon Designers School Malaysia College; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading educational institution in Malaysia is seeking a dedicated Quality Assurance (QA) Officer. The role focuses on leading initiatives to ensure and enhance the quality of educational programs and services. Key responsibilities include developing quality assurance policies, conducting inspections, and managing compliance for accreditation processes. The ideal candidate holds a Bachelor’s degree and possesses experience in quality assurance and education administration.

Qualifications

• Minimum of a Bachelor’s degree in a related field.
• Experience in quality assurance, education administration, or academic services is preferred.
• Knowledge of MQA and MOHE requirements.

Responsibilities

• Develop and implement quality assurance policies and procedures.
• Conduct inspections and quality tests to identify issues and propose corrective actions.
• Support and advise in preparation for full accreditation processes.

Skills

Leadership skills

Data management

Problem-solving

Analytical skills

Multitasking ability

Education

Bachelor’s degree in a related field

Job description

We are seeking a dedicated Quality Assurance (QA) Officer to lead initiatives that ensure and enhance the quality of our educational programs and services. This key role involves implementing quality assurance policies, ensuring compliance with regulatory standards, and driving continuous improvement across departments.

Key Responsibilities

• Develop and implement quality assurance policies and procedures to maintain high standards in education and services
• Conduct routine inspections, workflow analyses, and quality tests to identify issues and propose corrective actions
• Maintain detailed records of QA activities, including audit reports and compliance documentation
• Support and advise in preparation for full accreditation processes (e.g., MQA accreditation)
• Examination management: finalizing exam timetables, printing and storing exam papers, liaising with part-time lecturers, and preparing student transcripts
• Student records management: updating and maintaining student records and quarterly updates on eIPTS website
• Assist in obtaining teaching permits for academic staff
• Collaborate with other departments to ensure quality standards are consistently met

Qualifications

• Minimum of a Bachelor’s degree in a related field
• Experience in quality assurance, education administration, or academic services is preferred
• Knowledge of MQA and MOHE requirements
• Familiarity with academic policies, admission requirements, course exemptions, and examination processes
• Experience in auditing and recordkeeping
• Knowledge of immigration processes for teaching permits is an advantage

Skills & Competencies

• Strong leadership skills with the ability to coordinate across multiple departments
• Excellent multitasking ability (HR, administration, and student records management)
• Problem-solving and continuous improvement mindset
• Data management and analytical skills