Proton Service Advisor (SERVICE)

PESAT CTM SDN BHD; Kuantan; On-site; MYR 30,000 - 45,000; Full time

Job summary

A service center in Malaysia is seeking individuals with excellent customer service skills to manage customer interactions, oversee scheduling, and ensure effective communication between customers and technicians. Candidates should possess strong organizational and problem-solving abilities, and the role emphasizes both teamwork and independent responsibilities. This position is perfect for those who thrive in a fast-paced environment and enjoy assisting customers.

Qualifications

• Excellent customer service, interpersonal, and communication skills.
• Ability to work as a team and independently.
• Strong organizational, decision making, and problem-solving skills.
• Ability to work under pressure.

Responsibilities

• Greeting customers and checking them in to an available technician.
• Consulting with technicians about needed repairs and alternatives.
• Answering customer questions about service outcomes.
• Informing customers about potential cost savings and warranty protections.
• Overseeing and managing the service center's scheduling and workflow.
• Keeping customers updated on their car status.

Skills

Customer service skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Job description

Excellent customer service, interpersonal, and communication skills

Ability to work as a team and independently

Strong organizational, decision making, and problem-solving skills

Ability to work under pressure

Duties & Responsibilities:

• Greeting customers and checking them in to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Overseeing and managing the service center’s scheduling and workflow
• Keeping customers updated on their car status / contact customer to collect car when ready