Protege Technical Services (Voice)

REDtone; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading telecommunications firm in Malaysia is seeking a Technical Support Protégé to gain hands-on experience in voice telecommunication systems. Responsibilities include installation, configuration, troubleshooting, and customer training. Ideal candidates should hold a Bachelor's Degree in Engineering or IT and have strong interpersonal skills. This role offers a monthly allowance and various employee benefits including learning and development opportunities.

Benefits

SOCSO

EIS

Annual Leave

Sick Leave

On Job Training

Wellness Program

Qualifications

• Must have a Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication) or IT.
• Ability to multitask and work as a team player.
• Good interpersonal and communication skills.

Responsibilities

• Provide technical support and maintenance for telecommunications solutions.
• Assist with setup, configuration, and provisioning of voice equipment.
• Provide training to customers upon service deployment.
• Liaise with customers and third-party personnel for project tasks.
• Update job status in the system post task completion.

Skills

Good Interpersonal skills

Multitasking

Communication skills

Team player

Self-starter

Education

Bachelor’s Degree in Engineering or IT

Job description

This role provides an opportunity to gain hands‑on experience in the installation, configuration, troubleshooting, and maintenance of various voice telecommunication systems and services. It emphasizes both technical competency and customer interaction skills.

The Protégé will gain understanding of voice technologies (e.g. traditional PSTN, IP telephony, cloud PBX, unified communications), and the practical skills needed to diagnose and resolve technical issues effectively and efficiently.

Duties and responsibilities

• Provide technical support including installation, services, maintenance and conducting site visits, on Voice Telecommunication Solutions provided by REDtone such as Cloud PBX, On‑Premise IP PBX, SIP Trunk, media gateway, etc
• Assist with setup, configuration, provisioning and routine maintenance of voice equipment and platforms.
• Provide training to customers upon service deployment.
• Schedule and liaise with customer for all on‑site activities, including coordinating with third party personnel whenever necessary (eg, vendors, service providers, cabling contractors, etc.).
• Liaise with other functional group within the department as well as inter‑company for project accomplishment or information gathering.
• Support ad‑hoc projects.
• Provide support on an urgent basis if needed.
• Update job status in the system and to relevant parties upon task completion.
• Logistics of equipment and devices to be documented.
• Maintain technical documentation of customers.
• Perform testing, studies and have clear understating of all the voice solutions and services.
• On standby rotation for outside office hours, weekends and public holidays.

Qualifications and requirements

• Candidate must possess at least a Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Information Technology (IT) or equivalent.
• A self‑starter and a team player with the ability to multitask.
• Good Interpersonal and communications skills.
• Good discipline and work attitude.
• Passionate learning attitude is highly valued and encouraged.
• Must possess own transport.
• Required to work on a standby basis

Monthly allowance: RM2000
Duration: 12 months
Benefits:
– SOCSO, EIS, Annual Leave & Sick Leave
– Learning & Development
– On Job training
– Wellness & Well‑being Program

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