Property Customer Experience Manager

Country View Resources Sdn Bhd; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property development company in Iskandar Puteri is seeking a Customer Service Officer to oversee the handling of vacant possession processes and ensure customer satisfaction. Responsibilities include conducting briefings, addressing purchaser inquiries, and collaborating with project teams to ensure timely project rectifications. The ideal candidate will hold a Bachelor's degree in Administration/Management and have at least 3 years of experience in customer service, along with strong communication skills in both English and Bahasa.

Qualifications

• Bachelor degree in Administration/Management or equivalent required.
• Preferably at least 3 years experience in customer service or property development.
• Good command of English and Bahasa, both written and spoken.

Responsibilities

• Oversee the handling over of vacant possession (VP) process.
• Ensure handing over is done as per schedule.
• Conduct briefings to purchasers on VP and defect submission process.

Skills

Strong customer orientation

Excellent communication skills

Interpersonal skills

Patience

Bilingual (English and Bahasa)

Computer proficiency

Education

Bachelor's degree in Administration/Management

Job description

A leading property development company in Iskandar Puteri is seeking a Customer Service Officer to oversee the handling of vacant possession processes and ensure customer satisfaction. Responsibilities include conducting briefings, addressing purchaser inquiries, and collaborating with project teams to ensure timely project rectifications. The ideal candidate will hold a Bachelor's degree in Administration/Management and have at least 3 years of experience in customer service, along with strong communication skills in both English and Bahasa.