Project Solutions Engineer

Cognex; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company located in Kuala Lumpur is seeking an experienced individual for a role in technical application development. The role involves traveling to customer sites, developing custom solutions, and requiring a BA in a technical field along with a minimum of 3 years of experience in a relevant industry. Additional responsibilities include mentoring and ongoing training related to project execution. Proficiency in English is essential.

Qualifications

• 3+ years of experience in technical application development in a high-tech industry.
• Ability to adapt to flexible working hours and respond to customer emergencies.
• Must possess English language proficiency.

Responsibilities

• Travel onsite as needed to gather information and provide technical guidance.
• Develop technical and commercial designs on assigned projects.
• Review and identify technical risks on sales proposals.
• Work closely with sales and customers for project documentation.
• Provide mentoring and training for project execution.
• Collect and communicate competitive information and market trends.
• Engage in continuous improvement efforts post-project completion.

Skills

Problem-solving skills

Interpersonal skills

Time management

Technical knowledge in automation

Ability to conduct onsite optimizations

Education

BA degree in a technical discipline

Job description

Job Description

Essential Functions:

• Travel onsite as needed to gather more information to ensure design accuracy, provide technical guidance and pre-sales support to influence customer on a potential sale by conducting competitive solution trials, demonstrations, presentations, or technical evaluations.
• Develop technical and commercial design(s) on assigned projects or accounts that differentiate Cognex, win the business, and deliver the expected growth and profitability.
• Review and identify technical risks on sales quotation/proposal document by ensuring viable set of hardware and software requirements as applicable on BOM based on customer needs. May need to communicate risk or build risk mitigation plans.
• Work closely with sales and the end customer to ensure the project is properly documented with an accurate solution in order to easily hand off to the project execution team (Project Manager, Field Service Engineers, or 3rd Party contractors). May help with deviations as needed.
• Provide internal and external mentoring and training as applicable to support project execution, improve the handover process, or support certification/commissioning activity.
• Collect, consolidate, and disseminate competitive information gathered during the pursuit process and communicate unmet market needs, competitor product/service analysis, and market trends to direct management.
• Following project completion, take a proactive role in continuous improvement efforts by obtaining feedback from the Project Execution team on developed solutions to enhance solutions and support troubleshooting, training, and personal development.

Knowledge, Skills, and Abilities:

• Ability to determine root cause on electro-mechanical solutions by using solid and logical troubleshooting skills and sound judgement.
• Ability to quickly turn around technical solutions by interpreting customer specifications, organizing the information, analyzing it, and applying strong problem-solving skills
• Excellent interpersonal skills with the ability to effectively communicate, influence, and present to various stakeholders
• Strong time management skills with the ability to effectively prioritize workload, collaborate with assigned project personnel during the project life cycle, and will escalat as needed.
• Ability to understand the sales cycle and positively impact sales opportunities. Able to deal tactfully with sensitive customer issues as needed.
• Solid knowledge of working safely in industrial environments by strictly following safety guidelines and protocols (May vary per region/customer)
• Varying knowledge of industrial communication methods, Networks, Programming languages, image processing with a solid understanding of lighting and optics.
• Industry knowledge to include movement of product, understanding of Controls, PLCs, Warehouse Management Systems, Automation Conveyance method), and gantry robotics.
• Ability to conduct and troubleshoot onsite optimizations, perform trials, and conduct data analytics to improve performance on solutions.

Minimum Education and Work Experience Required:

• BA degree in a technical discipline such as Engineering, Computer Science, or relevant equivalent technical experience
• Typically requires a minimum of3+years’ experience in technical application development. Experience in a related or high-tech industry preferred.
• Adapt to flexible working hours including the availability to work evening and weekend hours or varying work patterns depending on customer or project needs. Ability to be on-call and respond to customer emergencies.
• Ability to travel between 30-50% of the time. Travel will vary depending on region, time of year, and customer needs.
• Ability to work in production or industrial environments at our customer sites.
• Maintain customer confidentiality to protect confidential or sensitive customer information is a requirement.
• Must possess English language proficiency as a minimum for the role.