Project Solution Engineer

Hikvision; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading surveillance technology company seeks a Pre-Sales Engineer in Kuala Lumpur to scope technical solutions, coordinate with internal teams, and meet sales targets. The ideal candidate will hold a Bachelor's degree in a relevant field and possess strong communication and leadership skills. They will provide team training and monitor customer support throughout the sales process, ensuring alignment with business requirements and fostering strong customer relations.

Qualifications

• Bachelor's or above degree in computer science, electronics, telecommunications, or information systems preferred.
• Solid knowledge in computer science, electronics, telecommunications, or information systems.
• Experience as a Pre‑Sales Engineer in the surveillance industry is preferred.
• Strong communication and leadership skills.
• Ability to manage customer relationships and handle pressure.

Responsibilities

• Scope technical solutions to meet customer requirements.
• Coordinate with internal teams for solution design.
• Meet sales growth targets in assigned product lines.
• Coach team members to enhance product knowledge.
• Monitor customer support for proposed technical solutions.

Skills

Communication skills

Customer relations

Business planning

Technical skills in computer science

Leadership

Education

Bachelor's degree in computer science or related field

Job description

1. Proactively scopes the technical solutions needed to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the company.
2. Coordinates closely with internal sales, product department, support team, and service resources to align solution design with customers’ business requirements.
3. Meets assigned targets for profitable sales growth in assigned product lines, market areas, channels, or teams supported.
4. Provides coaching and professional training to team‑member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
5. Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.

Qualifications

1. Bachelor or above degree in computer science, electronics, telecommunications, or information systems is preferred.
2. Solid knowledge and technical skills in computer science, electronics, telecommunications, or information systems.
3. Experienced as a Pre‑Sales Engineer preferably in the surveillance industry.
4. Good communication skills. Ability to project a strong leadership image and foster a cooperative working relationship with management and colleagues.
5. Skilled in customer relations, strong business planning and implementation skills.
6. Well‑developed written and verbal communication, listening, negotiation, and presentation skills.
7. Ability to work well under pressure and effectively handle peak volumes of work.