Project & Operations Manager

Pfizer (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading pharmaceutical company in Kuala Lumpur is looking for a Project & Operations Manager for the MISP Cluster. This role involves managing commercial operations, ensuring timely project delivery, and coordinating cross-functional teams across multiple countries. The ideal candidate will have 5-8 years of experience in commercial operations or project management within the healthcare industry and a bachelor's degree. Strong operational coordination and analytical skills are essential for success in this role.

Qualifications

• 5-8 years of experience in commercial operations within the pharmaceutical industry.
• Experience managing cross-functional teams in a matrixed environment.
• Ability to manage multiple projects with strong operational discipline.

Responsibilities

• Manage commercial operations cockpit for the MISP cluster.
• Support implementation of CEI tools and frameworks.
• Coordinate training sessions and workshops.

Skills

Project management

Operational coordination

Analytical skills

Stakeholder management

CRM proficiency

Communication skills

Education

Bachelor's degree

Advanced degree in business or related field

Tools

Excel

CRM tools

Dashboard reporting tools

Job description

The Project & Operations Manager for the MISP Cluster plays a critical role in driving the operational execution, coordination, and governance of commercial excellence and innovation initiatives across Malaysia, Indonesia, Singapore and the Philippines.

Reporting to the Commercial Excellence & Innovation (CEI) Lead – MISP, the role ensures that commercial operations run smoothly, projects are delivered on time, cross‑functional teams are aligned, and performance tracking systems are maintained with high discipline.

The role manages the CEI operational backbone for the cluster—commercial cockpit management, operating plan cycle coordination, cross‑functional programme execution, governance routines and process optimisation. The position enables consistency, visibility and performance improvement across markets and ensures strong execution & governance.

ROLE RESPONSIBILITIES

Cluster Operational Management & Business Performance Tracking

• Manage the commercial operations cockpit for the MISP cluster, ensuring accurate and timely updates of key metrics, KPIs, customer engagement indicators and execution health.
• Consolidate performance data from markets and prepare monthly operational insights for cluster leadership discussions.
• Ensure books of business and key commercial indicators across markets are being tracked and are aligned with cluster priorities.
• Collaborate with digital, supply, operations and BI teams to ensure resources are aligned and operational gaps are addressed.
• Support end‑to‑end OP cycle management including planning calendars, stakeholder alignment, data consolidation and preparation of OP materials.
• Coordinate cross‑functional inputs for OP submissions and ensure timely documentation, dashboards and insights packages for cluster reviews.
• Maintain standard operating procedures and templates to ensure consistency across markets while enabling flexibility based on maturity.
• Lead coordination of commercial‑impacting cluster projects, including omnichannel rollouts, CEI initiatives, capability‑building programmes and digital innovation projects.
• Track project timelines, risks, dependencies, actions and stakeholder responsibilities, ensuring accurate reporting and timely delivery.
• Provide structured operational support to CEI programmes, including meeting cadences, project documentation and status reporting.
• Work closely with Marketing, Sales, Medical, Market Access, Digital/Tech, GCO and Finance to ensure aligned project execution.

Commercial Excellence Support & Process Enablement

• Support implementation of CEI tools, frameworks and processes, including:
  • omnichannel activation workflows
  • segmentation & targeting updates
  • CRM optimisation
  • CX dashboards
  • AI‑content operations and digital content workflows
  • field force effectiveness tools
• Partner with BI&A to interpret performance data, generate insights and support operational decision‑making.
• Coordinate training sessions and capability‑building workshops in collaboration with the CEI Lead and regional partners.

Governance, Reporting & Communication

• Support the CEI Lead in managing monthly MISP governance routines, including agenda planning, stakeholder engagement, action tracking and communication loops.
• Maintain documentation such as RAID logs, decision logs, trackers and executive summaries for key initiatives.
• Facilitate cross‑cluster communication and information flow to ensure alignment and transparency across commercial, medical and support functions.

Operational Risk Management & Issue Escalation

• Identify operational risks, execution bottlenecks and cross‑functional dependencies early.
• Coordinate closely with country teams and CEI Lead to develop mitigation plans and elevate issues requiring cluster action.
• Support structured problem‑solving and root‑cause analysis to ensure continuous operational improvement.

BASIC QUALIFICATIONS

• Bachelor’s degree required; advanced degree in business, analytics, project management, marketing or related field preferred

EXPERIENCE & SKILLS

• 5‑8 years of experience in commercial operations, project management, commercial excellence, marketing operations or business analytics within the pharmaceutical or healthcare industry.
• Experience working in cross‑functional, matrixed environments; multi‑country exposure preferred.
• Strong experience managing timelines, operational dependencies and programme coordination.
• Strong project management capabilities with ability to manage multiple projects simultaneously.
• Excellent operational coordination and stakeholder management skills.
• Strong analytical skills with proficiency in dashboards, Excel, CRM and reporting tools.
• Knowledge of commercial processes (planning, CRM, customer engagement metrics, omnichannel execution).
• High attention to detail and strong organisational discipline.
• Strong written and verbal communication skills.
• Proactive, structured and solution‑oriented mindset.

Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.