Project Manager, Strategy & Business Transformation (Any Voice Technology exp)

PERSOL Workforce Solutions Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading workforce solutions provider in Kuala Lumpur is seeking a Project Manager focused on Strategy & Business Transformation. The role involves supporting organizational growth by reviewing and transforming business processes, primarily in the HR space. Candidates should have 3 to 5 years of relevant experience, a strong knowledge of project management methodologies, and the ability to communicate effectively with stakeholders. The ideal candidate is analytical, tech-savvy, and experienced in voice AI technology. This position may evolve into a permanent role based on performance.

Qualifications

• 3 to 5 years of experience in strategy, business transformation, or consulting.
• Proven ability to lead projects and communicate with vendors.
• Strong knowledge of process improvement frameworks.

Responsibilities

• Support organizational growth through business process transformation.
• Identify and design solutions to improve processes.
• Act as a strategic partner to leadership for impactful initiatives.

Skills

Voice AI knowledge

Project management methodologies

Process analysis

Problem-solving

Analytical skills

Visualization skills

Tools

HR Tech systems

Lean

Six Sigma

Kaizen

Job description

Project Manager, Strategy & Business Transformation (Any Voice Technology exp)

We are exploring someone who could start off with Voice AI knowledge and start off with a specific project first. If this person is good, we are able to consider converting to PERM role.

Prefer a person who is detailed oriented.

Positive mindset, open-minded with changes (through tech adoption).

Can-do attitude, willing to learn new things.

Voice AI Technology is relatively new in the market, so this person will need to learn by themselves and understand some technical terms.

Able to draw out process, and communicate with vendors, key stakeholders in KL, and Australia.

Position Objective

This role will support organizational growth and efficiency by reviewing and transforming business processes across the front office, mid office, and back office. A critical part of this role is to identify processes that can be improved, design solutions, and drive implementation through technology and HR Tech adoption.

The ideal candidate is analytical, tech-savvy, and highly visual — capable of translating complex processes and strategies into clear visual frameworks, dashboards, and roadmaps. They will act as a strategic partner to leadership, ensuring initiatives deliver measurable impact in profitability, efficiency, workforce productivity, and customer experience.

Experience

• 3 to 5 years’ experience in strategy, business transformation, or consulting, with exposure to process improvement and HR Tech.
• Strong knowledge of project management methodologies.
• Proven ability to lead projects and liaise with technology vendors and service providers.
• Strong knowledge of process analysis and continuous improvement frameworks (Lean, Six Sigma, Kaizen is a plus).
• Proven ability to create visual process maps, dashboards, and strategic roadmaps.
• Understanding of HR Tech systems (ATS, HRIS, Payroll, LMS, AI‑enabled recruitment, workforce analytics) will be a plus.
• Excellent analytical, problem-solving, visualization, and communication skills.
• Experience leading process redesign and technology‑enabled improvements.

Key Attributes

• Process improver with strong diagnostic and problem‑solving skills.
• Visual communicator who simplifies complexity through clear diagrams and dashboards.
• Tech advocate with knowledge of HR Tech and enterprise systems.
• Skilled project leader with the ability to manage cross‑functional teams and vendors.
• Strategic thinker with a focus on impact and adoption.
• Collaborative partner with strong cross‑functional influence.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.