Project Manager, Client Integration

HSBC; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading international bank in Kuala Lumpur is seeking a Project Manager for Client Integration. This role involves collaborating with clients' Treasury and IT teams to develop tailored solutions, managing GPS project lifecycles, and providing insights for system integration. Ideal candidates should have project management experience and strong analytical skills to support client goals and satisfaction.

Qualifications

• Experience collaborating with Treasury, Finance, and IT teams.
• Understanding of Global Payments Solutions and project management methodology.
• Analytical skills for data insights on cash flows.

Responsibilities

• Develop and implement tailored solutions for clients.
• Consult on strategic bids to secure service mandates.
• Manage the end-to-end project lifecycle of GPS implementations.
• Chair project steering and co-governance meetings.
• Provide insights on system integration for client workflows.

Job description

Overview

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is recognised as one of the top-tier providers of corporate digital banking platforms globally. Our network reach and connectivity continue to serve as a future-proof differentiator for clients in the Global Payments Solutions (GPS) department. This role is essential in facilitating commerce, enabling clients to pay and receive funds efficiently and manage their liquidity effectively. We are committed to providing insightful solutions that support our clients’ efficiency and growth objectives.

Our customers commend our onboarding process for its seamless nature, contributing to a globally standardised and consistently excellent experience. The agility of our project management approach further enhances our service proposition, allowing us to adapt quickly to client needs and market changes, thereby affirming our commitment to innovation and customer satisfaction.

We invite qualified individuals to join the team as Project Manager, Client Integration.

Principal Accountabilities

• Collaborate closely with the client’s Treasury, Finance and IT executives to develop and implement tailored solutions that support their strategic objectives.
• Consult with the sales team on strategic bids, offering critical input to secure service mandates and foster long-term client relationships.
• Actively participate in deal teams to provide insights on system integration and facilitate the alignment of our Global Payments Solutions with the client’s operational workflow.
• Serve as a principal liaison both externally and internally; set up and chair project steering and co-governance meetings, offering expert guidance on all aspects of cash management and resolving related issues.
• Oversee the end-to-end project lifecycle of GPS implementations and integrations, ensuring robust tracking and management of project status, risks and issues. Maintain data integrity across our systems, adhering to the GPS implementation project-management methodology. Ensure thorough testing and quality-assurance processes are in place before go-live, including supervision of Product Verification Testing (PVT), to enable seamless integration and optimal functionality of solutions delivered.
• Analyse complex data on clients’ cash flows and operational systems, offering insights that drive the adoption and customised of GPS products and services, and track product utilisation effectively to support revenue goals.
• Evaluate new products and assess enhancements to existing offerings, contributing to continuous product improvement and client satisfaction.