Project Coordinator (JB, Malaysia)

Convergint Asia Pacific; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global systems integrator is looking for a dedicated professional in Johor Bahru, Malaysia. This role focuses on total client satisfaction, coordinating customer service issues, and monitoring service quality. The ideal candidate will possess strong service orientation, communication, and coordination skills, while also being meticulous and able to work under pressure. Interested applicants should submit their resumes with relevant details.

Qualifications

• Strong service sense and skills, good time management, high learning skill.
• Good communication and coordination skills.
• A meticulous person.
• Able to work under pressure.

Responsibilities

• Ensure total client satisfaction.
• Coordinate all Customer Service issues.
• Monitor the quality of services.
• Prepare documentation for clients.
• Coordinate projects according to schedule.

Skills

Service orientation

Time management

Communication skills

Coordination skills

Ability to work under pressure

Job description

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Main Responsibilities

• Total client satisfaction.
• Project & service Coordination of all Customer Service issues within Convergint branch office and among Convergint colleagues.
• Monitor the quality of Convergint's services in your branch office.
• Documentation for clients, including Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction,
• Weekly reports as required.

Requirements

• Strong service sense and skills, good time management, high learning skill.
• Good communication and coordination skills.
• A meticulous person.
• Able to work under pressure.

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.