Project Coordinator

TNO Project Management; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A project management firm in Kajang is seeking a Customer Support Specialist to handle client inquiries in the oil and gas sector. Responsibilities include order management, client relationship maintenance, and ensuring compliance with regulations. Ideal candidates should possess a diploma or degree, strong communication skills, and proficiency in Microsoft Office. This role welcomes fresh graduates and offers a professional work environment with Monday to Friday hours.

Qualifications

• Minimum 1 year of working experience in customer service preferred.
• Strong verbal and written communication in English required.
• Ability to troubleshoot and resolve customer issues efficiently.

Responsibilities

• Handle inquiries, complaints, and service requests from clients.
• Process orders for equipment and ensure timely delivery.
• Build and maintain strong client relationships.

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

Attention to detail

Education

Diploma or Bachelor's Degree in Business, Engineering, or related field

Tools

Microsoft Office

Job description

TNO Project Management – Balakong, Selangor

Work hours: Monday to Friday (8:30am to 5:30pm)

Job Responsibilities

• Customer Support: Handle inquiries, complaints, and service requests from clients in the oil & gas sector.
• Order Management: Process orders for equipment, spare parts, and services while ensuring timely delivery.
• Client Relationship Management: Build and maintain strong relationships with clients and vendors.
• Documentation & Compliance: Ensure all transactions, contracts, and communications comply with industry regulations.
• Reporting: Prepare and maintain records of customer interactions, transactions, and service reports.

Job Requirements

• Education: Diploma or Bachelor's Degree in Business, Engineering, or a related field.
• Experience: Minimum 1 year of working experience in customer service is preferred. However, fresh graduates are encouraged to apply.
• Communication Skills: Strong verbal and written communication in English.
• Problem‑Solving: Ability to troubleshoot and resolve customer issues efficiently.
• Technical Skills: Proficiency in Microsoft Office.
• Interpersonal Skills: Ability to build strong customer relationships and manage expectations.
• Attention to Detail: Accuracy in handling contracts, orders, and regulatory documents.