Program Manager

UST Global; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking a Project Manager in Penang, Malaysia. The role involves managing customer projects, ensuring all deliverables with adherence to timelines and budgets. Candidates should have a Bachelor's degree and at least 2 years of experience in project management, particularly in BPO engagements. Fluency in English and Mandarin is required. Join a dynamic team and drive successful project outcomes while collaborating with customers and stakeholders to meet objectives.

Qualifications

• Minimum 2 years’ experience in managing multiple team projects.
• Experience in BPO engagement and technical fields.
• Ability to conduct regular meetings with stakeholders.

Responsibilities

• Manage customer projects and ensure deliverables are met.
• Develop project plans with realistic timelines and budgets.
• Liaise with customers and coordinate with team members.
• Identify resource needs and measure project metrics.

Skills

Project management

BPO engagement

Problem-solving

Fluent in English

Fluent in Mandarin

Education

Bachelor's degree in relevant field

Relevant professional qualification

Job description

Responsibilities

Manage customer projects and their expectations, ensure all deliverables lead times are adhered to.

Drive project deliverables, develop project plans and goals with realistic timeline and budget constraints.

Identify resource need, develop schedules and methods for measuring.

Attend, interface and coordinate with customers in meetings, to define objectives, provide status updates, review project deliverables and quality.

Conduct necessary regular meetings with Team Leads, project teams, identify conflicts and provide issue resolutions.

Manage project metrics and assist PM in project coordination.

Liaise with Chinese counterpart.

Qualifications

Hold Bachelor in relevant field. Otherwise, may hold a relevant professional qualification.

Experience or Practiced in BPO engagement model (Business Process Outsourcing).

Minimum 2 years’ experience in managing multiple team projects (preferably engineering and technical fields).

Experience conducting regular meetings with customers and stakeholders to discuss project requirements, success criteria, schedule, and responsibilities.

Ability to identify and resolve potential complications and critical path issues within the project and collaborate with experts to develop solutions.

Data driven, proven track record of developing methods to determine team performance by having a structured metrics for On-Time, High-Quality Delivery of Work while taking into account of service quantities, complexity of work and business priorities.

Must be fluent in written and verbal English and Mandarin(local candidate preferred).