Program Manager I

Plexus Manufacturing Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading EMS provider in Penang is seeking a Program Manager to lead customer relationships and drive revenue growth. Candidates should possess a degree along with 5-8 years of experience in similar roles. Responsibilities include managing a team, overseeing program transitions, and developing new business opportunities. Strong problem-solving and communication skills are essential. The role offers comprehensive benefits, including medical and miscellaneous allowances, in a collaborative environment.

Benefits

Medical, Dental, Vision

Parking

Employee Privilege Program

Gym

Miscellaneous allowance

Qualifications

• Assertive, self-motivated, able to work independently and in a team environment.
• Strong prioritizing skills, continuously improving processes and capabilities.
• Ability to discern alignment of customer requests against contracts.

Responsibilities

• Lead the Customer Focus Team (CFT) and manage day-to-day relationships.
• Manage revenue and customer growth objectives.
• Create and develop profitable new business opportunities.

Skills

Problem-solving

Communication

Organizational skills

Multitasking

Education

Degree with minimum 5-8 years of working experience in EMS

Job description

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship, serving as the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Responsibilities:

• Meet revenue and customer growth objectives for Plexus by managing Program Managers and Customer teams, working closely with quoting, manufacturing & materials.
• Understand and drive the customer P&L (sales, margins, mark‑ups), contribution goals, inventory goals and specific cost drivers.
• Collaborate with site leadership on customer initiatives, prioritizing capacity conflicts and coordinating site revenue/P&L improvements.
• Manage site staff of Program Managers to assure adequate coverage for the site’s customer base, making adjustments as needed.
• Generate and manage customer management budgets.
• Direct the Program Management team to ensure a successful transition of new business.
• Create & develop profitable new business opportunities with existing and new transition customers.
• Maintain close working relationships with Plexus customer managers, directors and account executives to provide customer service excellence.
• Maintain a basic understanding of, and ensure adherence to, customer contracts and/or material agreements.

Requirements:

• Degree with minimum 5‑8 years of working experience or equivalent in EMS companies.
• Assertive, self‑motivated, able to work independently and in a team environment.
• Strong problem‑solving, prioritizing and multitasking skills, continuously improving processes and capabilities.
• Excellent oral and written communication, organizational and troubleshooting skills.
• Ability to discern alignment of customer requests and actions against contractual stipulations and accepted business conditions.
• Create presentations, documents, etc. for management and customers to communicate business problems and solutions.
• Demonstrate management skills as defined by company leadership development.
• Familiarity with financial metrics and levers that drive the metrics; ability to develop and implement improvement actions.
• Ability to learn the operating facets of the Electronic Manufacturing Services (EMS) industry.

Benefits and Perks

• Medical, Dental, Vision
• Parking
• Employee Privilege Program, Meal Sub, Sports (e.g., Gym), Miscellaneous allowance
• Event Center

Application Process

Your application will include the following questions:

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Program Management Manager?
• How many years’ experience do you have as a People Manager?

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