Program Management Manager

FLEXTRONICS TECHNOLOGY (PENANG) SDN BHD; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Penang seeks a Program Management Manager to lead cross-functional teams and drive the delivery of customer-focused products and services. The ideal candidate will have 5-10 years of experience and a Bachelor's degree in engineering or a related field. Responsibilities include managing program schedules, monitoring deliverables, and maintaining excellent customer relations. This role also entails overseeing production timelines and ensuring project success, offering benefits such as life insurance and medical coverage.

Benefits

Life Insurance

Medical Benefits

Allowances and Bonuses

Paid Time-Off

Qualifications

• Minimum of 5 to 10 years of experience in program administration or management.
• Expert knowledge of program wellness and complex technical areas.

Responsibilities

• Organize and direct program schedules and budgets.
• Monitor and ensure project deliverables are met.
• Act as key communication channel for customers.

Skills

Advanced operations skills

Technical skills

People management skills

Customer relationship skills

Education

Bachelor's degree in engineering or related field

Job description

Job Summary

The “Program Management Manager” will be based in Bukit Minyak, Penang. In this role, you will be in charge of guiding a team of cross‑functional experts in the delivery of customer‑focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• Track relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative to product development timelines, delivery, quality and the required business metrics.
• Review program proposal or plan to resolve timeframe, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establish work plan and staffing for each phase of program and arrange for recruitment or assignment of personnel.
• Manage the coordination of product life‑cycle activities with P&L and customer satisfaction, and control for different accounts of various complexities.
• Act as key communication channel for customers and serve as escalation in the event of customer issues.
• Lead customer satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Qualifications

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 5 to 10 years of experience in program administration/management or related area.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/processes, industries or functions and understanding of interdependencies at the site.
• Accountability for program wellness.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.
• Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills.

Benefits

• Life Insurance
• Medical Benefits
• Allowances and Bonuses
• Paid Time‑Off

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).