Program Coordinator

Celestica; Kedah; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading technology company in Kedah, Malaysia, seeks a professional to manage customer account profitability and ensure excellent communication with clients. The role involves monitoring order management, pricing, and contract negotiations while maintaining high customer satisfaction. Ideal candidates will have at least 5-6 years of related experience and a Bachelor's degree in a relevant field, with strong skills in negotiation and problem resolution.

Qualifications

• 5-6 years working experience in related fields required.
• In-depth knowledge of manufacturing processes and schedules.
• Strong understanding of product pricing and contracts.

Responsibilities

• Manage customer account profitability and monitoring efficiency.
• Coordinate pricing and bid preparations.
• Ensure customer satisfaction through effective communication.

Skills

Customer contact

Negotiation

Problem resolution

Presentation skills

Database management

Interpersonal skills

Education

Bachelor Degree in relevant fields

Job description

Job Overview

With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.

Manages order & demand managements

ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE

Strong participation in pricing/bid preparation and the development and management of contract terms.

Manages and monitors customer satisfaction day to day and formally (customer surveys, self‑assessments, complaint management, problem resolution, satisfaction management).

Communicates frequently with customers to help ensure satisfaction with the company and the products.

Co‑ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up‑to‑date progress/status reporting occurs.

Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.

Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Job Requirements

• Minimum at least 5-6 years working experience in related fields
• Minimum education is Bachelor Degree in relevant fields
• Candidate with Return Merchandise Authorization (RMA) foundation and exposure will be an added value.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.