Program Administrator / Senior (NPI Engineering)

Plexus; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading manufacturing company in Bayan Lepas, Penang, is looking for a Program Administrator / Senior to manage the new product introduction (NPI) process. The ideal candidate will have a minimum of 5 years of experience in program management, strong project management skills, and the ability to communicate effectively with cross-functional teams. This full-time position offers an opportunity to work in a modern facility and ensures successful product launches through efficient project coordination.

Qualifications

• Minimum 5 years of experience in a similar program management or NPI role.
• Strong project management skills, juggling multiple priorities and deadlines.
• Solid understanding of quality management systems and manufacturing processes.

Responsibilities

• Coordinate and facilitate the NPI process from concept to production.
• Manage project timelines, milestones, and deliverables.
• Maintain effective communication with all stakeholders.

Skills

Project management

Communication

Problem-solving

Interpersonal skills

Detail-oriented

Education

Degree in engineering, business, or a related field

Tools

Project management tools

Job description

As a Program Administrator / Senior (NPI) at Plexus Manufacturing Sdn Bhd, you will play a vital role in managing and coordinating the new product introduction (NPI) process. This full‑time position is based in our modern facility in Bayan Lepas, Penang, where you will work closely with cross‑functional teams to ensure the successful launch of new products.

Responsibilities

• Coordinate and facilitate the NPI process from concept to production, working closely with engineering, manufacturing, and quality teams.
• Manage project timelines, milestones, and deliverables to ensure on‑time and on‑budget product launches.
• Identify and mitigate risks, escalating issues to leadership as needed.
• Maintain clear and effective communication with all stakeholders, both internal and external.
• Drives problem resolution and Continuous Improvement on behalf of PM, ensuring closure of actions and working with other functions as necessary.
• Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc.), conducts analysis and presents findings and recommendations to PMs.
• Plan, coordinate and prepare advanced materials for customer site visits, QBRs and business reviews, in coordination with Customer Experience Team.
• Takes the lead on day to day customer engagement on tactical matters, including follow up of overdue Account Receivables. Full ownership of CRGs' communication with Customer, coordination with CFT, inventory & metric control. Engaging the Customer on CRG and other metric control as well as potentially supporting APQP.
• Daily customer interface for POs, commitment dates, queries and requests. Works with PM on coordination of cNPS improvement plan activities in the CFT and with customer.

Qualifications

• Minimum 5 years of experience in a similar program management or NPI role, preferably within the engineering or manufacturing industries.
• Strong project management skills, with the ability to juggle multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with cross‑functional teams.
• Solid understanding of quality management systems and manufacturing processes.
• Proficient in the use of project management tools and software.
• Proactive problem‑solver with a keen eye for detail.
• Degree in engineering, business, or a related field.