Production Support Lead, Fixed Income Systems

RBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global financial institution in Malaysia is looking for a Production Services professional to oversee application support in Fixed Income. The role requires extensive experience in capital markets and a deep understanding of ITIL principles. Candidates should demonstrate expertise in incident management and possess strong technical skills, especially in Linux and SQL. Join a proactive team dedicated to delivering exceptional client support and driving stability across trading applications.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• Must have extensive experience in IT with strong knowledge of Capital Markets.
• Ability to manage priorities from trading desks effectively.
• Solid knowledge of ITIL service management practices.

Responsibilities

• Ensure highest service levels for Fixed Income Clients.
• Own operational support services to drive stability and reliability.
• Manage incidents and conduct problem reviews.

Skills

Capital Markets experience

Excellent communication skills

Linux

SQL

Scripting languages

Education

Experience in IT support

Tools

Service Now

Control-M

Tableau

Job description

A leading global financial institution in Malaysia is looking for a Production Services professional to oversee application support in Fixed Income. The role requires extensive experience in capital markets and a deep understanding of ITIL principles. Candidates should demonstrate expertise in incident management and possess strong technical skills, especially in Linux and SQL. Join a proactive team dedicated to delivering exceptional client support and driving stability across trading applications.