Production Support (L3), Core Banking

Sperton Global AS; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a seasoned software developer to lead end-to-end software development and support. This role involves managing production issues, ensuring quality assurance, and collaborating with domain teams to deliver high-quality software solutions. You will leverage your extensive experience in banking and technology, particularly with IBM AS400 and RPG, to enhance functionality and optimize performance. Join a dynamic team where your contributions will drive significant improvements and innovations in software delivery, making a tangible impact in the financial sector.

Qualifications

• 6+ years of experience in Banking or IT with strong SDLC understanding.
• Proficient in IBM AS400, RPG, and CL programming.

Responsibilities

• Manage end-to-end software development and support for transitioned work.
• Act as a focal point for technical resolutions and incident management.

Skills

Software Development Life Cycle (SDLC)

AGILE

Incident Management

Problem Management

Root Cause Analysis

Education

Degree in Computer Science

Degree in Engineering

Tools

IBM AS400

RPG

CL programming

ALDON

Silverlake’s banking software suite

Job description

Job Responsibilities

You will be responsible for the end-to-end software development and support for all work transitioned from Group (focus on L3 production fixes). This includes analysis and design to development, implementation, testing and support and you will be expected to manage production problems and incidents.
You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Group domain team to plan and manage transitioned deliverables.

Other responsibilities include:

• Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope
• Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues
• Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality
• Develop, Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
• Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation
• Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governanc

Job Requirements

• At least 6 years’ experience in relevant Banking / Information Technology
• Proficient in IBM AS400 platform, RPG, CL programming, ALDON
• Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE
• Well-versed in service management/production support
• Knowledge of Silverlake’s banking software suite
• Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatory