Product Trainer (F&B / Retail POS)

StoreHub; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A tech company enabling retail success is seeking a Training Specialist to conduct POS training sessions for merchants. The successful candidate will handle both online and onsite training sessions, ensuring merchants understand essential features and workflows. Ideal applicants will have a background in customer-facing roles, exceptional public speaking skills, and a strong sense of organization. Additional perks include growth opportunities and a supportive team environment.

Benefits

Apple Macbooks for everyone

Free Season Parking

Fully stocked fridge and pantry

Medical and Dental Insurance

Career growth opportunities

Qualifications

• At least 1 year in a customer-facing role such as training or customer support.
• Familiarity with POS systems or F&B/retail operations is a plus.
• Experience delivering online training is advantageous.

Responsibilities

• Prepare for training sessions by reviewing merchant packages and other materials.
• Conduct Full POS trainings for various merchant staff.
• Host online training sessions and travel for onsite trainings.

Skills

Customer-facing experience

Public speaking

Clear communication

Organizational skills

Willingness to travel

Tools

Zoom

Google Meet

Salesforce

Intercom

Job description

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

Key Responsibilities

• Prepare for each training session
  • Review the merchant’s package, deal information, and handover notes from Sales and MOM.
  • Confirm training details with the merchant (date, time, online/onsite, expected attendees).
  • Check that login access and basic setup are ready so the training can run smoothly.
• Deliver Full POS trainings
  • Conduct Full POS trainings for cashiers, supervisors, outlet managers, and owners.
  • Walk them through key workflows such as opening/closing shift, taking orders, applying discounts, collecting payments, and viewing basic reports.
  • Use simple, practical examples that match their business type (café, restaurant, retail shop).
• Deliver advanced feature trainings
  • Run focused sessions on advanced features (e.g. reporting and analytics, promotions/discounts, table management, basic inventory and stock, loyalty or customer management) when required.
  • Help merchants understand how these features support their daily operations and decisions.
• Run online and onsite trainings
  • Host online trainings via tools like Zoom or Google Meet.
  • Travel for onsite trainings at merchant locations, including outside Klang Valley when needed.
  • Represent StoreHub professionally and maintain a positive, helpful presence during all sessions.
• Handover and follow-up
  • Summarise what was covered after each training and highlight any action items for the merchant (e.g. complete menu upload, add new users).
  • Log training notes, key questions, and potential risks in our internal systems (e.g. Salesforce, Intercom).
  • Flag follow-up needs or issues to MOM or Support (Care) so they can take the next action.
• Improve training quality over time
  • Observe common questions and post-training issues, and refine your approach to reduce confusion.
  • Share feedback with the team to improve training guides, materials, and the overall onboarding process.

Skills & Qualifications

Must-have

• At least 1 year in a customer-facing role, such as trainer, customer support, customer success, implementation, or F&B/retail operations (e.g. supervisor, floor manager, outlet trainer).
• Comfortable speaking to groups and answering questions live, both online and face-to-face.
• Able to explain systems and processes in clear, step-by-step language, especially to people who are not tech-savvy.
• Strong sense of responsibility and organisation – you prepare properly, show up on time, and follow through on tasks.
• Willing and able to travel for onsite trainings, including to other states.

Nice-to-have

• Experience with POS systems, F&B/retail operations, or SaaS products.
• Experience delivering online training (Zoom, Google Meet, etc.).
• Familiarity with tools like Lark or Slack and any CRM or ticketing system (e.g. Salesforce, Intercom, Zendesk).

Traits that help you succeed

• Patient and empathetic when dealing with different learning speeds and tech comfort levels.
• Confident but humble – you are willing to repeat, rephrase, and demonstrate until the merchant understands.
• Practical mindset – you connect features to real daily operations at the outlet.
• Enjoy teaching and get satisfaction from seeing others become confident with new systems.

Why Join Us

• You make go-live less stressful for merchants
  You are the person who turns “I’m nervous about this new system” into “I can handle this every day” through your training.
• Become an expert in POS and F&B/retail workflows
  You will gain deep, hands-on understanding of how cafés, restaurants, and shops run using modern POS technology.
• Clear, measurable impact
  Your performance is visible through the number of trainings you deliver, merchant feedback, and the reduction of tickets after training.
• Real growth opportunities
  Strong performers can grow into Senior Trainer, Training Lead, Merchant Onboarding Manager, or other Customer Success roles.
• Supportive, cross-functional team
  Work closely with onboarding, sales, support, and product teams in a fast-moving tech company serving thousands of merchants.

CHANGE

Communicate for Clarity

Humble and Hungry

Authentic but not an *sshole

Nimble and Quick

Growth Mindset

Efficiency and Excellence

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry – Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we’ll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

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