Product Specialist (Central & East Coast)

DKSH; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading distribution and marketing services company is hiring a Product Specialist for the Central & East Coast regions in Malaysia. The role includes managing day-to-day operational expenses, developing sales strategies, and engaging with customers to drive sales growth. Candidates should hold a degree in a Science- or Medical-related field and possess strong communication and negotiation skills. This position requires willingness to travel and proficiency in office tools such as Excel and PowerPoint.

Qualifications

• Minimum one year experience in a similar role.
• Foundational knowledge of industry, market trends, and customer needs.
• Possess basic knowledge of regulatory requirements for products.

Responsibilities

• Assist in managing operational expenses against budget.
• Execute action plans to meet or exceed sales targets.
• Call/visit customers to solicit orders and conduct product demonstrations.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Education

Degree or professional qualification in a Science- or Medical-related discipline

Tools

Excel

Word

PowerPoint

Job description

Product Specialist (Central & East Coast)

Job responsibilities

• Assist and collaborate with the superior in managing day-to-day operating expenses against budget to ensure optimal resource utilization.
• Provide insights to medical sales planning based on field experience; execute targeted action plans to meet or exceed sales targets in assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers.

Job requirements

• Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.
• Foundational knowledge of the industry, market trends, competitor landscape, and customer needs, with developing selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication, negotiation, and interpersonal skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.