Product Specialist

绿叶制药集团有限公司; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A pharmaceutical company in Malaysia is seeking a Product Specialist based in Kuching to drive sales and market growth for innovative products. The role includes achieving sales targets, educating healthcare providers, and managing customer relationships. Candidates should have a relevant diploma or degree and a proven track record in sales. Trilingual proficiency in English, Mandarin, and Malay is a plus. This position involves dynamic market engagement and customer relationship management within the healthcare sector.

Qualifications

• Trilingual proficiency in English, Mandarin, and Malay is an advantage.
• Excellent communication and interpersonal skills.
• Demonstrated success in achieving sales targets.

Responsibilities

• Achieve the sales targets for the assigned territory.
• Educate healthcare providers about the products.
• Build and maintain strong relationships with healthcare providers.

Skills

Trilingual proficiency

Communication skills

Interpersonal skills

Sales target achievement

Customer relationship management

Adaptability

Education

Diploma or degree in Medical Sales, Pharmacy, Marketing, Business Administration or related discipline

Job description

Luye Pharma Group Ltd., founded in 1994 and listed on the main board of HKSE in 2014 (02186.HK), is a R&D driven specialty pharmaceutical company focusing on developing differentiated and “high barrier to entry” formulations. The company has state-of-the-art production facilities and R&D centers located in China, U.S.A. and Europe, as well as overseas branch offices in Hong Kong, Singapore and Malaysia with approximately 4,000 employees.

Luye Pharma focuses on developing, producing, marketing and selling innovative pharmaceutical products in four of the largest and fastest growing therapeutic areas — oncology, cardiovascular, metabolism and the central nervous system. The company has a portfolio of over 30 products. The business of Luye Pharma covers global main pharmaceutical markets including China, U.S.A., Europe, Australia, Japan, South Korea, and numerous APAC and LATAM countries. Luye Pharma has established a professional R&D system of international standard and reached international level in the area of new drug delivery system technologies such as microspheres, liposome and TDS. Currently, Luye Pharma has multiple innovative preparations and drugs that are undergoing different stages of registry clinical studies in the USA.

With the vision of being one of the most respected global leaders in the healthcare industry, Luye Pharma will keep adhering to the road of innovation and internationalization, and endeavor to become one of the global leading pharmaceutical companies.

Overview

We are hiring for our commercial team in Malaysia and looking for a Product Specialist based in Kuching to drive sales and market growth for our innovative pharmaceutical products. This role will be based in Central, covering the territory of Central, Sarawak and Sabah states.

Job Description

Sales and Marketing:

1. Achieve the sales targets for the assigned territory.
2. Educate and update the healthcare providers in both the public and private sectors about the products assigned through product presentations, utilizing existing marketing materials such as detailing aids, PowerPoint slides, product and/or lecture videos, etc.
3. Organize and participate in marketing activities such as Continuing Medical Education (CME), Roundtable Discussion (RTD), workshops, seminars, conferences, booth exhibitions, etc.
4. Conduct a minimum of six (6) CMEs and two (2) RTDs per quarter.
5. Execution and implementation of planned strategies in the field to increase market share and product adoption.
6. Provide timely feedback, insights and recommendations on market and competitor intelligence regularly or upon request.

Customer Relationship Management:

1. Build and maintain strong rapport and close working relationships with healthcare providers in the assigned territory.
2. Act as a primary point of contact for healthcare providers, providing timely and accurate information.
3. Identify and build Key Opinion Leaders (KOLs) in the assigned territory to increase share of voice, brand presence, product endorsement and product usage.
4. Identify and follow up on new leads within the assigned territory.
5. Achieve a minimum daily call rate of 8 calls per day.
6. Achieve the required call rates for customers in Categories A, B and C:
7. Category A: local specialists, to visit twice a month
8. Category B*: outstation specialists, to visit once a month
9. Category B: medical officers, to visit once a month
10. Category C: purchasers/pharmacists, to visit bi-monthly.

Reporting and Conduct:

1. Timely submission of required reports and/or information such as Pre-Call Plan, Post-Call Report, Territory Analysis, Territory Action plan, Sales Forecasts, Monthly Sales Report and Meeting Decks, etc.
2. Ensure the execution of the sales and marketing activities in compliance with company policies and local regulatory standards.
3. Adhere to company rules and regulations, employee handbook, and travel and entertainment policies.
4. Demonstrate professional working ethics, be respectful and positive, collaborate effectively, and continue to strive for professional development and excellence.

Job Description is subjected to changes according to the company's strategic direction and operational priorities, which may be realigned to better meet ongoing business environment and market requirements.

Requirements

• Trilingual proficiency in English, Mandarin, and Malay will be an advantage.
• Excellent communication and interpersonal skills, with the ability to build rapport across diverse stakeholders.
• Demonstrated success in achieving sales targets and managing customer relationships within the healthcare or pharmaceutical industry.
• Sound understanding of hospital and clinic operations, coupled with exposure to sales and marketing strategies.
• Self-motivated and resourceful, with the ability to work independently and manage priorities effectively.
• Adaptable to dynamic business environments and evolving strategic directions.
• Possesses a relevant diploma or degree in Medical Sales, Pharmacy, Marketing, Business Administration, or a related discipline.

Additional Information

• Two rounds of interview: The first round shall be via zoom by the Human Resources & Business Manager and the onsite final round by Regional Country Manager at the Subang office.